Webinar: The Digital Front Door & The Healthcare Consumer

Patients are no longer defined by just their clinical records – they represent a complex collection of preferences, needs, demographics and socioeconomic factors. As consumer expectations have grown, the ability to tailor care directly to the “whole” person has emerged as a powerful differentiator for health systems. In this session, we will cover:

–How consumer digital experiences have raised patient expectations;
–How personalized approaches to engagement and care orchestration drive better outcomes and satisfaction;
–What health systems can do now to meet consumers’ changing needs.

Presenters: Leslie Lennergard and Amanda DeMano

Leslie Lennergard is an experienced healthcare professional with over 15 years of industry experience focused on health system transformation, including revenue cycle operations, consumer experience, strategic planning and technology implementation.

Prior to her role at AVIA, Leslie spent time as a Customer Program Executive at Olive AI, where she oversaw the implementation of large-scale automation partnerships. Prior to Olive, Leslie worked across Advocate Health Care, Aurora Health Care and ultimately, the merged entity Advocate Aurora Health. During her tenure, Leslie held a variety of roles across operations, strategy, and consumer experience. Most notably, Leslie led an internal innovation consulting practice focused on enhancing the consumer and patient experience through insights and design thinking, and ultimately, the creation of the organization’s Signature Experience strategy that included both operational and digital transformation roadmaps.

Amanda DeMano is Senior Vice President for Strategic Partnerships at AVIA. She curates partnerships in the healthcare industry to accelerate the pace of digital transformation for health systems and strategic growth for solution companies, venture, and more. With over twenty years of IT experience in service of provider organizations, she offers a breadth of expertise to AVIA’s network members and consulting clients in the application of digital to propel organizational strategy and implementing effective governance and support models for long term success.

Prior to her role at AVIA, Amanda spent twelve years at UChicago Medicine where she was Executive Director of IT Strategic Programs. She also held previous leadership roles with Deloitte Consulting, LLC and other academic and community health provider organizations.

Amanda holds a BS in Health Information Management from Saint Louis University and has completed graduate work in the area of Management Information Systems. She is an active participant in conscious leadership practices and is a founding member of Chicago Women’s Circle.

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