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Deep Dive: Emerging Trends in Ambulatory Strategy and Operations

September 23, 2021 @ 12:00 pm - 1:00 pm


The health care industry is undergoing a rapid transformation. Medical groups are adapting to the changing needs of consumers while independent physicians are seeing new investments coming from non-traditional health care delivery players.

In this session you will gain an understanding of the emerging trends that ambulatory networks including health system employed medical groups, independent provider networks, and CIN/ACOs are experiencing today and how the pandemic’s major challenges helped to spur innovation and rapid adoption amid the huge expansion in telehealth. This presentation will focus on the following key topics:

  • What techniques organizations adopted to address practice operational challenges sustained through the COVID-19 pandemic including consumerism, telemedicine, and the need to centralize/standardize essential front and back office operations.
  • How organizations (i.e., payers, health systems, PE firms, and others) are developing innovative Management Service Organization (MSO) models to align with providers, coordinate care, improve quality and support overall practice operations.
  • How organizations are restructuring ambulatory operations and services in preparation for alternative payment models including downside risk, to establish steady revenue streams in response to the COVID pandemic.

Our Panelists
Rich Clough, Senior Manager Performance Transformation, ECG Management Consultants
Susan Corneliuson, Associate Principal, ECG Management Consultants
Malita Scott, Principal Performance Transformation, ECG Management Consultants


12:00 – 12:45 PM Panel Discussion
12:45 – 1:00 PM Q&A

This will be a virtual panel via Zoom.

NESHS Members: $10.00
Non-members: $20.00
Students: Free (Must be a full-time student in a Healthcare Program.)



September 23, 2021
12:00 pm - 1:00 pm
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