Manager, Healthcare Advisory Group
Where do you work?
I work at Baker Newman Noyes as a healthcare finance consultant and I am also a REALTOR ® with One Revolution Realty, a company I launched with my business partners earlier this year.
How long have you worked at Baker Newman Noyes?
I have been there for three years.
What stage in your career are in you?
I would consider myself to be an Early-to-Mid Careerist, having about 8 years of healthcare experience.
What are your rewards of your job?
It is very satisfying in both real estate and healthcare when I’m able to work with clients to come up with creative solutions to some of their most challenging concerns. I enjoy the process of helping people to find an objective view of the situation and working together to drive long-lasting results.
What are your challenges?
It has been a challenge to drive meaningful, systemic change and improvements in the healthcare finance landscape in terms of how providers interact with payers. Much of the time is spent trying to adjust processes and systems to align with the payers’ requirements, rather than focusing on what types of changes would drive long term improvements.
What has been your most meaningful project?
I’ve had the privilege of working with both large urban academic medical centers and also rural critical access hospitals (CAH). I’ve really enjoyed the projects working with the rural CAH because you can see such a significant impact of your work. These organizations often have people wearing many hats and there can be great opportunity for assistance. One of my favorite conversations happened when I was interviewing a Finance Manager of a CAH and I was asking about her day-to-day processes. She told me that she spends the mornings working on patient accounts and then drives the “care van” in the afternoon to pick up/drop off local patients! That really helped me to gain perspective on how these providers serve their communities.
How did you decide to have a career in the healthcare industry?
I actually wanted to be a clinician when I started, but realized quickly that hard sciences weren’t my strong suit and that I was a bit better with finance, strategy, and planning. The ability to combine my skills with a field that can help people was attractive to me.
What’s the best career advice you’ve received?
“You are the author of your story”. I love this quote because I think often we can fall into the trap of “it is what it is”. It’s important to keep the perspective that we are in control of our future, and we can truly be the change we want to see.
What’s the best career advice you’ve given?
When I talk to someone who is newer in the field, or in their position, I try to remind them that even if the job you’re in isn’t your “dream job”, there are always valuable lessons we can take from every job. For me, starting with a minimum wage job in high school gave me a great appreciation for the tremendous opportunities I have now and I never forget where I started.
What has contributed to your success?
I’ve adopted the mentality of a lifelong learner and have realized that by being open minded to new ideas, I’ve been able to grow tremendously. It can be difficult to challenge your assumptions, but that is also where I’ve been able to build new connections by listening to others.
How long have you been an NESHS member?
I have been a member for six years, and have had the great opportunity of spending the last three years on the Board, with two years as Treasurer.
How has NESHS membership helped you?
NESHS has allowed me to build great connections with highly intelligent and motivated people all over New England. My ability to network and participate in NESHS actually provided me the opportunity to showcase my skills and helped me to get an excellent job at Mass General. Being on the board has been a tremendous learning experience to better understand how non-profit organizations operate and how leadership can drive the path forward.
What’s on your bucket list?
My biggest goals right now are around building a portfolio of income generating assets that will enable my wife and I to spend more time with our family. These are marathon type goals that will not be accomplished in a few years, but rather over the course of a few decades. I also really want to travel more, especially across the Pacific to Singapore, Australia, and New Zealand.
What was your childhood dream?
What wasn’t my childhood dream! I wanted to be everything from a firefighter to a doctor to a professional dog walker. What is interesting about all of these seemingly disparate ideas is that there is a common theme of service. I am still very service oriented in my work today.
Guilty pleasure: what can you not live without?
I absolutely love to play golf and ice hockey. I guess they’re not so much “guilty” pleasures but these activities help me to unwind and de-stress from the busy day to day.
What was the most interesting place you have traveled to OR your favorite trip?
My favorite trip hands down was the trip my wife and I took to the U.S. Virgin Islands a few years ago. We went down for a week, rented a villa and Jeep Wrangler and had an incredible time exploring all around the islands at our leisure.