WEBINAR: Work-Life Balance In Health Care: ﻿No Joke?
2022-06-16 08:30 - 09:30 (America/Halifax)
Healthcare professions are notoriously “greedy,” demanding the whole person and leaving little time and energy for life outside of work, and the COVID pandemic has only exacerbated the demands and the challenges. Is it even possible, under these circumstances, to be satisfied with the way you divide time and attention between work and your personal life? Is it possible to do your job well, contribute at home and take care of yourself? In this webinar, professor and executive coach Špela Trefalt will share research-based practical advice for what you can do as a leader to create an environment in which others can find a sense of balance; and what you can do as an individual seeking a sense of balance for yourself.
Presenter: Špela Trefalt
Špela Trefalt is Diane K. Trust Associate Professor in Leadership Development at Simmons University in Boston. She studies how professionals manage the demands of work and life outside of work and how they can draw on their interpersonal relationships to do this more effectively. She also serves as an executive coach and has recently started researching how coaching can help professionals combine work and life outside of work in meaningful ways.
MEMBER REGISTRATION

FREE reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
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NONMEMBER REGISTRATION

Webinar fee: $15.00
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Let's Get Social!
2022-09-13 17:30 - 20:00 (America/Halifax) | Lucky Strike Somerville, 325 Revolution Dr #1128, Somerville, MA, 02145, United States
Join us for a great evening of networking & socializing. Make the most of your membership!
Grow your professional network & share your skills & knowledge with other NESHS members.
Not a member? Come see what we are all about!

Location: Lucky Strike Somerville, 325 Revolution Dr #1128, Somerville, MA 02145
Date: Tuesday, September 13, 2022
Time: 5:30-8p
Address: 255 Grand Union Blvd, Somerville, MA 02145
3 hours of free parking is available at the Mass General Brigham Garage. 2-minute walk, or 0.1 miles, from Lucky Strike.
Member registration: Free
REGISTER HERE
Non-Member registration: $15

WEBINAR: Think Differently: Essential Ways to Profitably Grow Medical Practices in a Retail Revolution
2022-09-15 08:30 - 09:30 (America/Halifax)
This webinar will key off of a specific medical practice case study to explore and describe how medical practices of any size can leverage market insights and consumer-centric digital technologies to creatively meet the growing expectations of healthcare consumers for choice, access, flexibility and personalization. This interactive case study will describe how one of the largest private equity backed ophthalmology administrative services organizations in the Mid-Atlantic region and a large regional orthopedic group launched comprehensive, results oriented, highly personal digital marketing ecosystems to build profitable volume, attract new patients, establish a high level of brand trust and create loyal brand ambassadors.
Presenter: Mike Slusarz
Mike Slusarz is a seasoned marketing, communications and branding professional with over 30 years of experience in brand management, marketing analytics, digital marketing, and corporate communications.
He is an adjunct professor at Temple University and a Managing Partner at Princeton Partners Healthcare Growth Consulting, a consulting firm offering a broad range of strategic branding, business development and marketing services tailored to meet the unique needs of medical practices.
Mike began his career in marketing communications with General Electric and has held senior leadership positions with Cape Regional Health System, Barnabas Health, New Jersey’s largest health care delivery system, and the Marathon Group, an award-winning advertising, digital marketing and branding firm that he created.
Mike is also the past President of the Health Care Planning & Marketing Society of New Jersey.
MEMBER REGISTRATION

FREE reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
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NONMEMBER REGISTRATION

Webinar fee: $15.00
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October 22,2022 test
2022-09-29 08:00 - 17:00 (America/Halifax)
Content is protected.

NESHS Fall Conference - How Do You Get It Done?
2022-10-20 08:30 - 14:30 (America/Halifax) | DoubleTree Hotel by Hilton, 5400 Computer Drive, Westborough, MA, Westborough, MA, United States
How Do You Get It Done?
Implementing Strategy When Operational Uncertainty and Challenges Persist

– Keynote –
David Storto – Executive Vice President and Chief Strategy & Growth Officer, Tufts Medicine
– Speakers –
Jeff Kilpatrick – Principal, The Innova Group
Wendy Weitzner – Partner, The Innova Group
Tanya Zucconi – Interim Chief Operating Officer, Stealth Behavioral health startup
Learn how healthcare leaders are driving change and executing strategy when staffing at all levels, including the C-suite, is full of vacancies, teams are stretched thin, and day-to-day operational challenges dominate.
Our speakers will offer their perspectives and tips to ensure future focused work gets done and plans are implemented. They will highlight the skills and techniques health care executives can leverage to execute your organization’s strategy during unpredictable and resource constrained times.
We’ll also be holding our annual meeting and awarding our Healthcare Strategist of the Year. Don’t miss this day of learning, networking, and celebrating!

In-person conference with lots of networking time and each speaker will include an interactive exercise.

Agenda
8:15 a.m. Registration, Continental Breakfast and Networking
8:50 a.m. Welcome
Keynote
9:00 a.m. – Keynote: David Storto
Addressing Today’s Major Challenges While Continuing to Plan for Future Success
David Storto will share how Wellforce transitioned from its history as a holding company to Tufts Medicine as an integrated, lower cost operating company that is committed to consumerism, value-based care and a pluralistic physician network. David will also discuss how his prior experience as a hospital executive has helped to inform and define his distinctive role as a Chief Strategy Officer. He’ll discuss lessons learned and specifically address:

Striking a leadership balance between being the provocateur and using a combination of relationship management, authenticity and other levers to move system-wide strategy forward.
Redeploying communications and strategic planning resources internally to address immediate needs to improve performance.
How the organization evolved its rebrand to Tufts Medicine and developed its current Mission, Vision and Values.

10:15 a.m. – Networking Break – Visit our Sponsor Tables

10:45 a.m. – Wendy Weitzner & Jeff Kilpatrick
Executing Strategy in Times of Operational Uncertainty

Sometimes it seems that strategy and operations are competing for organizational attention, but in fact a good strategy focuses the organization and enables decisive execution. This presentation will discuss approaches for creating implementable strategic plans and will share findings from interviews with healthcare strategists across the country on how they are implementing strategy during these times of operational uncertainty.

12:00 p.m. – Lunch

1:00 p.m. – NESHS Annual Business Meeting

1:15 p.m. – NESHS Healthcare Strategist of the Year Award Presentation

1:30 p.m. – Tanya Zucconi
Skill Building – Strategic Communication, Project Management, and Finding Comfort Amidst Chaos
Getting it Done, or How Do You Get It Done, is today’s theme. This presentation will anchor a response to that question in strategic communication and project management, describing and differentiating them from other forms of communication and frameworks for organizing work. Zucconi will draw on examples from her healthcare career and illustrate how chaos can be productive and grounding.
2:30 p.m. – Closing Remarks
Location
DoubleTree by Hilton
5400 Computer Drive | Westborough, MA 01581
Investment
NESHS Members: $175
Non-members: $220
Student Members: $25 (Must be a full-time student in a healthcare program.)

Questions? Contact admin@neshs.org

Webinar: Health Equity Learnings from COVID-19 and Beyond
2022-11-03 08:30 - 09:30 (America/Halifax)
COVID-19 brought to our collective consciousness the grave health disparities that have existed in the United States for decades. Black, Latinx, and Indigenous Americans died from COVID-19 at disproportionately high rates, in part due to the greater prevalence of hypertension, diabetes, and obesity in these groups. These disparities illuminated a much larger problem, where disease and treatment are not equally experienced, and where social circumstance can have a devastating impact on outcomes. Further complicating the care divide is the realization that communities are not monoliths; each community has unique needs, and strategies that mitigate a barrier in one community may not be helpful in another. By applying the rigor of data science alongside the understanding of human science, we can further articulate and address the barriers preventing equitable care and improve outcomes for all.

Elyse Muñoz, Ph.D Morgan Menzies, MHA
Elyse Muñoz serves as the Director of Thought Leadership, where she leads the development and execution of a strategic research agenda on critical topics affecting the U.S. healthcare system. Her current focus and expertise includes key topics like health equity and commercial launch excellence. Elyse joined IQVIA in 2017 as an associate consultant in the Competitive Intelligence consulting group, then served in the IQVIA Institute for Human Data Science, where she developed research on global healthcare trends in R&D and biosimilars. She has worked across major therapy areas including diabetes, cardiovascular disease, and kidney dysfunction, as well as rare diseases such as hemophilia. Prior to joining IQVIA, Elyse performed molecular biology research on the parasite that causes malaria, contributing to efforts to eradicate the deadly disease. Elyse holds a Bachelor of Science from Arizona State University in Genetics, as well as a Ph.D. in Genetics from Pennsylvania State University.

Morgan Menzies is a Thought Leadership Consultant at IQVIA. Joining IQVIA in 2022, she brings over five years’ experience in the healthcare industry and a passion for understanding the critical touchpoints in the patient journey. Morgan has collaborated on projects focused on health equity, market access and policy, pharmaceutical launch excellence, and care verticalization. Morgan is active in her community, serving as a youth soccer coach and book club leader. She is a voracious reader and advocate for literacy among young readers from diverse communities. In addition, Morgan created an online book club composed of readers from around the world, selecting thought-provoking titles by women from underrepresented communities. Morgan holds a Master’s in Healthcare Administration from Seton Hall University and Bachelor of Arts degree in History from the University of Delaware.

MEMBER REGISTRATION

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Reserve your Webinar seat now at:
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NONMEMBER REGISTRATION

Webinar fee: $15.00
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WEBINAR: Organizational Culture, Chaos, and Tales From the Edge of a Waterfall
2022-11-17 08:30 - 09:30 (America/Halifax)
Organizations are always, at one time or another, sailing perilously close to the edge of a waterfall; some are fully aware and act accordingly while others are focused elsewhere… and so when danger presents, they are critically ill-prepared to act. Rey Spadoni speaks from experience and draws from his bestselling book, Saving Organizations That Matter: Ascending From the Confluence of Chaos, to detail the characteristics of successful organizations and the warning signs, some quite subtle, for those that struggle during times of challenge and chaos. He focuses on organizational cultural implications, including on workforce development and recruitment and retention efforts, as well as describes specific leadership strategies to help facilitate the successful transformation of an organization perched precariously at the edge of the metaphorical waterfall.
Presenter: Reynold G. Spadoni
Reynold G. Spadoni has held a variety of senior level positions within the health care industry over nearly four decades, including within the hospital, ambulatory, payer, and post-acute sectors. He has served as the President and CEO of the VNA of Boston, the nation’s first home health care agency, President of Partners HealthCare at Home, the $100m home care division of Partners HealthCare (now Mass General Brigham), and CEO of Community Health Systems, a multi-service post-acute and community-based service provider which is now affiliated with HopeHealth, one of New England’s largest not-for-profit, independent home health, hospice, and palliative care providers. In these roles, Rey focused on establishing strategic partnerships, organizing and driving financial turnarounds, improving employee and patient satisfaction, and leading merger initiatives.
Rey has led several significant organizational transformations including at Harvard Pilgrim Health Care, St. Joseph Hospital in Nashua, New Hampshire (as Interim President), Neighborhood Health Plan (now AllWays Health Partners), and Dimock Community Health Center. Specializing in financial turnarounds, strategic planning, developing and implementing major strategic partnerships (including mergers and acquisitions), program and corporate divestitures, supporting executive team and trustee development, and conducting strategic, financial and operational assessments, Rey assists health care organizations plan for and manage change. He spent the first eight years of his career working as a health care consultant with Ernst & Young, supporting tax-exempt financings through the development of financial feasibility studies, facilitating affiliation and integrated system formation efforts, and leading strategic planning initiatives for a number of organizations, including academic medical centers, acute care hospitals, and community-based health and social service providers.
Additionally, Rey has served on several not-for-profit boards of directors and is a frequent industry speaker. and is the author of Amazon bestseller Saving Organizations That Matter: Ascending From the Confluence of Chaos. He holds a Master of Business Administration degree from Boston University and completed his undergraduate degree at Holy Cross College.
MEMBER REGISTRATION

FREE reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
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NONMEMBER REGISTRATION

Webinar fee: $15.00
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Webinar: Telehealth 151: Where We’ve Been & Where We’re Headed
2022-12-15 08:30 - 09:30 (America/Halifax)
This webinar will review the lay of the telehealth landscape, emergent policy considerations post-PHE, how NETRC and the other TRCs play a role, telehealth technology considerations, and where things go from here! Reid and Sarah will be happy to address questions and comments from the attendees at the end of the presentation. Don’t miss this unique opportunity to learn about what comes next with Telehealth!
Presenters: Reid Plimpton & Sarah Kessler

Reid Plimpton is the Project Manager for the federally funded (HRSA/FORHP) Northeast Telehealth Resource Center, a member of the National Consortium of Telehealth Resource Centers. While assisting organizations in developing, implementing, and expanding telehealth programs, he researches and tracks telehealth reimbursement policies, legal and regulatory issues, model programs, telehealth technology, and other topics. Mr. Plimpton completed his Master of Public Health with Honors from The Dartmouth Institute for Health Policy and Clinical Practice in June of 2019.
Sarah Kessler is the Manager of Digital Health Services at The University of Vermont Health Network, focused on leading a team in the development and implementation of digital health services within both Vermont and throughout the region. She has spent her entire career in healthcare, mostly at The University of Vermont Medical Center, in various roles. She has experience in project management, practice operations, clinical training, business/strategic planning and radiography. She is passionate about patient access and quality and appreciates how digital tools can address both of those.
Sarah holds an MBA, a BS in Professional Studies and an AS in Radiography, all from Champlain College, in Burlington, Vermont.
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FREE reservations are limited to NESHS members only.
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Reserve your Webinar seat now at:
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NONMEMBER REGISTRATION

Webinar fee: $15.00
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"BYOL" Group Networking (Bring Your Own Lunch!)
2023-02-08 12:00 - 12:45 (America/Halifax)
Join NESHS for a Virtual FREE networking luncheon.

Open to NESHS members AND non-members!!
Wednesday, February 8, 2023, 12:00pm-12:45pm
BYOL: Shifting from Planning to Implementation
Topics for 2 exciting breakout sessions will be:
How do you successfully implement strategy? How do you shift a project from the planning phase to implementation?
What are you most looking forward to in 2023?
Please join us and plan to “BYOL!” We will wrap up by 12:45 pm to allow attendees to “Zoom” off to any other meetings. Please register below.

Managed Care Strategy, Payer Contracting, and Reimbursement Trends
2023-02-16 08:30 - 09:30 (America/Halifax)
Hospital and payer relationships are more complicated than ever in light of the economic environment. Health systems must consider and adapt to payer-related strategies and industry trends in order to better position for the future. This presentation will discuss the commercial payer environment, the implications to health systems, and specific priorities for establishing a managed care and reimbursement strategy over the short, medium, and long term.
Presenters: Terri Welter and Charles Brown

Terri Welter is a partner and the head of ECG’s Managed Care Services Division. Terri has spent more than 20 years helping providers develop innovative payment approaches, negotiate contracts, devise reimbursement strategies, and ultimately improve revenues. She has provided strategic advisory services and led payer negotiations for dozens of health systems, for commercial, Medicare Advantage and Medicaid managed care. She has worked with health plans and their provider partners to structure funds flow models that align the incentives of payers, hospitals, physicians, and other services within the care delivery system. Terri has also led the development of numerous regional and statewide CINs across more than a dozen states, incuding those in the East, Midwest and West.
Charles Brown is a principal at ECG and has spent more than 30 years in healthcare management and consulting, and his clients benefit from his deep and varied background in managed care strategy, health plan contract negotiations, and value-based arrangements. Most of his career has been devoted to improving performance in managed healthcare environments. He has spoken about managed care contracting and strategies to local and national audiences and has been published in a variety of managed healthcare–related journals
As a member of ECG’s Managed Care Services Division, Charlie focuses on developing innovative agreements with performance- or value-based payment methodologies. Recently he has helped health systems create commercially oriented ACOs and has led successful ACO applications to the Medicare Shared Savings Program (MSSP). He focuses on strategic health plan contracting and the design of collaborative arrangements between healthcare payers, health systems, and medical groups.
MEMBER REGISTRATION

FREE reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/6687470935411849741

NONMEMBER REGISTRATION

Webinar fee: $15.00
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The Seven Rules of Power
2023-03-16 08:30 - 21:30 (America/Halifax)
Managing a career is about more than expertise. Behavioral strategies can be equally, if not more, an influence on professional advancement. The webinar title matches a book by Dr. Jeffrey Pfeffer, Professor of Organizational Behavior at Stanford University. Based on social science and observing former students and other leaders, Dr. Pfeffer offers seven core principles for navigating one’s professional path. In this session, Ms. McCarthy will provide insights and examples of Dr. Pfeffer’s recommendations based on her own experience and that of her clients. In addition, Ms. McCarthy will use polling questions to incorporate attendees’ perspectives and reactions. Whether you are new in your career or a seasoned professional, there will be something for everyone in this session.

Presenter: Allison McCarthy, MBA
Allison McCarthy, MBA, brings to her coaching clients the best of her 30-year career, leading physicians, practice administrators, strategists, and other healthcare leaders. She partners with clients to advance critical leadership skills such as presence, influence, credibility, collaboration, and others. Allison is certified by the International Coaching Federation and in DISC Assessments. She is a long-standing member of NESHS, including past President and Strategist of the Year.
MEMBER REGISTRATION
FREE reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
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NONMEMBER REGISTRATION
Webinar fee: $15.00
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
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The Reality of Workplace Automation in Healthcare – the Good and the Bad
2023-04-20 08:30 - 09:30 (America/Halifax)
Workplace automation has rapidly evolved from software programs to robots, who possess the ability to make intelligent decisions without a human. Implementing workplace automation can lower operating expenses by redeploying people, automating manual tasks, reducing human error, and providing data intelligence. However, there are organizational and financial considerations that will impact short and long-term success. This webinar will provide you with some basic information, as well as some decision-making criteria, to enable your workplace automation journey.

Presenter: Kate Day
Kate Day has over 30 years of global executive management in sales, business development, and operations, across the technical, financial and health care sectors. Her technology experience spans Cisco Systems, Oracle Corporation, MetLife Insurance, Pega Systems, and SS&C/Blue Prism.
Kate is a creative, big picture thinker with a proven track-record of implementing business solutions leveraging robotic process automation to support and accelerate growth for clients. Her specialty is workforce automation and change management. Kate has been a guest speaker at conferences in Canada, Europe, and the US.
Kate lives on the coast in North Carolina with her husband and two very elderly dogs. Her passion outside of work is food (she and her husband own a restaurant), non-profit advisory services and teaching English as a Second Language.
MEMBER REGISTRATION
FREE reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/6687470935411849741
NON-MEMBER REGISTRATION
Webinar fee: $15.00
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CT Spring Networking Event - Free to Members and Non-Members!
2023-04-20 16:00 - 18:00 (America/Halifax) | The Residence at Ferry Park, 60 Cold Spring Road, Rocky Hill, CT, 06067, United States
Join Us!
Meet colleagues across a broad spectrum of the health care ecosystem. A good place to start to broaden NESHS membership across the health care spectrum is by meeting and networking and understanding how different sectors may collaborate. We hold our first local network meeting in Rocky Hill, CT at a local assisted living community. We encourage NESHS members to reach out to colleagues in different sectors of health care and ask them to join us on April 20th between 4pm and 6pm. Consider inviting strategy and development folks that work in home care, rehab, skilled nursing facilities, physician services, diagnostic services, pharma, and other sectors of health care.

Networking Event Sponsor

Join Us for Our Spring Conference - Healthcare at Home – Strategies and Tactics to Meet Your Patients Where They Live!
2023-05-05 08:15 - 14:45 (America/Halifax) | DoubleTree Hotel by Hilton, 5400 Computer Drive, Westborough, MA, Westborough, MA, United States
Sometimes there is no place like home. Hospitals are at maximum capacity, technology is rapidly advancing, and medical culture is evolving. Pandemic conditions accelerated at-home programs and propelled investment in new service models. An increasing number of providers and companies are entering this space.
There is a lot to keep up with as healthcare strategists are faced with increasingly complicated planning conditions, new care delivery models, and collaborations with non-traditional players. The need to control costs across healthcare has stimulated innovation in where care is being delivered. Changes in technology, biometrics and consumer focused initiatives is rapidly changing the site where care is provided to the home, but are we ready to embrace the advancements and what it means to the traditional models of care delivery.
Our Spring Conference will focus on educating participants on the factors driving care at home, types of services, partnerships, and implementation considerations. Our speakers will share their knowledge and expertise to support the development of a successful healthcare at home strategy. Join us to hear from speakers who are on the cutting edge of these changes.
Keynote Speaker: Heather O’Sullivan, President, Healthcare at Home, Mass General Brigham. Heather will give us an overview of MGB, drivers of care at home, range of healthcare at home services, MGB focus (Home Hospital), key considerations as you develop your strategy and operationalize, role of partnerships in executing on strategy.

Gregory D. Snyder, MD, MBA, Vice President, Clinical Strategy & Quality Improvement, Medically Home. Greg will share an overview and background on Medically Home, programs/products/technology offered, assessing capabilities and determining where to start, role of partnerships.

Donna Moore, Business Advisor, Health Care Private Equity
Donna will present a framing of the options available for extending care to the home. Evaluation of the rationale, the essential elements and requirements that are needed to support the service capability, how to assess which path to pursue, and ways to enhance the success of your strategy.

Ben Siddall, JD, Partner, Vantage Partners
Ben will teach us all about adopting a partnership mindset, finding and developing effective partnerships, key skills required to assess, manage and maintain partnerships.

Agenda
8:00am Registration & Breakfast
8:45am Welcome & Kick-Off, Kathleen Natale, President of NESHS
9:00am Keynote Speaker: Heather O’Sullivan, MS, AGNP, President, Home-Based Care, Mass General Brigham
10:00am Networking Break – visit with our sponsors!
10:30am Gregory D. Snyder, MD, MBA, Vice President, Clinical Strategy & Quality Improvement, Medically Home
11:15am Donna Moore, Business Advisor, Health Care Private Equity
12:00pm Lunch & Awards
1:00pm Skills Session – Ben Siddall, JD, Partner, Vantage Partners
2:00pm Closing Remarks, Kathleen Natale, President of NESHS

Location
DoubleTree by Hilton
5400 Computer Drive | Westborough, MA 01581
Investment
NESHS Members: $175
Non-members: $220
Student Members: $25 (Must be a full-time student in a healthcare program.)
Registration is closed. You may pay at door.
Questions? Contact admin@neshs.org

How Does Your Revenue Cycle Impact a Winning Healthcare Growth Strategy?
2023-05-18 08:30 - 21:30 (America/Halifax)
When putting together growth strategies, often revenue cycle is not considered and that can negatively impact your projections. Join our discussion of what needs to be considered in your proforma to have a holistic projection. You will get a comprehensive understanding of revenue cycle and how to include it in your planning models. The power of financial, revenue cycle and reimbursement data and dashboards will be unmasked.

Presenter: Niobis (Nio)
Niobis (Nio) Queiro is the President and CEO of The Queiro Group providing transformation, integration, advisory and leadership development services. Nio formerly was the SVP of Revenue Cycle Tufts Medicine, in Boston Massachusetts.
She brings vast experience in both the hospital and physician revenue cycle industry. Nio uses her expertise in Lean and Six Sigma to drive change across diverse healthcare delivery channels, hence, bridging the chasm between finance and clinical care. As a change agent she has been able assist health systems transition to an integrated revenue cycle that met or exceeded HFMA KPI standards. Nio has presented in front of Congress as an industry expert for the digitization of the military service personnel’s medical records as the lead of a proof-of-concept project that is now the standard healthcare data exchange for the military. Nio was named as one of the top 25 Innovators of 2021 by Modern Healthcare.
Niobis continues her dedication to education as an adjunct Professor with Tufts University’s Masters in Public Health program and as a Professional Coach, business advisor.
MEMBER REGISTRATION
FREE reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.

NON-MEMBER REGISTRATION
Webinar fee: $15.00
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat below and pay now:

Expanding Our Reach: Scaling Telehealth Solutions to Extend the Continuum of Care in Pediatric Behavioral Health
2023-06-15 08:30 - 21:30 (America/Halifax)
This session will outline strategic and operational challenges and opportunities in scaling a virtual behavioral health care solution.
Bradley Hospital in Providence, RI offers a unique continuum of care in children’s behavioral health, spanning inpatient, partial hospitalization and intensive outpatient programs, outpatient and residential care and educational services. Since 2020 we have offered our partial hospitalization (PHP) and intensive outpatient (IOP) programs for adolescents virtually. These programs provide a step-up from outpatient care, and a step-down from inpatient. As part of a continuum of care, this programming has the potential to reduce ED visits and inpatient stays. Care is provided by our multidisciplinary team 5 days a week for a period of 3-4 weeks. Initial data show that outcomes are comparable to outcomes in inpatient care, and that virtual expands access and participation for families who might not be able to receive treatment in-person at the hospital. In addition to expanding care in Rhode Island, Bradley now works in partnership with Boston Children’s Hospital, Connecticut Children’s and other hospitals regionally, and a community mental health center in Florida to expand care regionally and nationally.
Here we will highlight strategic and operational issues around scaling in partnership, policy challenges, licensure and credentialing, and highlight opportunities for telehealth to expand access to quality care in future.

Presenters: Ellen Hallsworth and Henry T. Sachs III, MD
Ellen Hallsworth is Director of the REACH Program at Bradley Hospital.  Before joining Bradley in 2022, Hallsworth led a major telehealth project at the Peterson Center of Health Care in New York and managed major grants to a range of organizations.  Before joining the Peterson Center, she consulted on a major research project comparing models of care for high-need, high-cost patients internationally, funded by the Commonwealth Fund. She was Assistant Director for Business Development at the Health Foundation, one of the UK’s largest health-focused philanthropies. She has also worked as Head of Partnerships, Strategy and Development at the Institute for Government, a leading UK think tank, where she established partnerships with government, major research funders, philanthropy and the private sector. In the UK she also served on the board of one of the UK’s national clinical audits.

Henry Sachs, MD, president of Bradley Hospital, has been an attending psychiatrist at Bradley Hospital, treating children with autism and development disabilities for more than 23 years. Dr. Sachs is also an assistant clinical professor in the Department of Psychiatry and Human Behavior at The Warren Alpert Medical School of Brown University.

In his previous role as chief medical officer at Bradley Hospital, Dr. Sachs oversaw the expansion of many clinical services including the creation of multiple partial programs and the Bradley Clinical Research Unit. In his role as the Lifespan medical director for child psychiatry and behavioral health, Dr. Sachs has worked toward creating a coordinated system-wide child behavioral health service line.

NESHS MEMBER REGISTRATION

FREE reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.

NON-MEMBER REGISTRATION
Webinar fee: $15.00
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat below and pay now:

"BYOL" Group Networking - Bring Your Own Lunch!
2023-09-20 12:00 - 12:45 (America/Halifax)
Join NESHS for a Virtual FREE networking luncheon.
Open to NESHS members AND non-members!!
Wednesday, September 20, 2023, 12:00pm-12:45pm
Topics for 2 exciting breakout sessions will be:
How best to create stakeholder buy-in on a project?
How was your summer? Did you go anywhere exciting on vacation, or finish a good book or two?
Please join us and plan to “BYOL!” We will wrap up by 12:45 pm to allow attendees to “Zoom” off to any other meetings. Please register below.

Professional Service Agreement: ﻿A Tool For Physician Alignment
2023-09-21 08:30 - 09:30 (America/Halifax)
Often employment of physicians is not the most desired means for physicians to integrate with health systems or other health care companies. A professional services agreement offers an alternative, sometimes more flexible approach, to providing professional services while preserving some physician independence. This webinar will focus on several aspects of working with PSAs including: defining what a PSA is; its benefits and challenges; potential applications and variations; economic considerations, aligning management and governance, and the steps to advancing.

Presenters: Anthony M. D’Eredita and Laura Sebastyn
Anthony M. D’Eredita, JD, MSL, MBA, is the Founder and CEO of TrustWorks Collective. He is an innovative, energetic leader, skilled communicator, and team builder with more than 25 years of experience across private, publicly-traded and not-for-profit organizations. Across his career, Anthony has been active in executive management and governance; law; operations; finance; strategic planning; consulting; interim operations and turnarounds; and healthcare technology. Anthony is a national speaker; published author; and former adjunct professor.
Anthony partners with healthcare organizations of all varieties to provide a diverse set of services including strategic guidance, new business startups, performance improvement and turnarounds, operational support, care model development, physician compensation and oversees interim executives.
Laura Sebastyn is a Principal and Senior Adviosr for TrustWorks Collective. Laura is a powerful change agent whose expertise in large-scale transitions, expansions and infrastructure improvements has led multiple organizations to increased profits, operational efficiency, and patient satisfaction over the past 20 years.
As a Senior Advisor for TrustWorks Collective, Laura leverages her expertise across multiple disciplines to provide strategic guidance and operational support for projects including, but not limited to: ambulatory network development; legal and governance structure transition and optimization; clinic expansions; physician relations initiatives; and strategic growth planning.
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RI Fall Networking Event – Free to NESHS Members and Non-Members!
2023-10-18 16:00 - 18:00 (America/Halifax)
Postponed – more information to follow.
Join colleagues from organizations across Rhode Island’s healthcare continuum for a fun and casual event! We hold our first RI-based networking event in Cumberland, RI, at Chapel Hill, a local senior living community. Chapel Hill, Rehabilitation Hospital of RI, and Vantage Healthcare are co-hosting this collaborative networking event. These events aim to broaden NESHS membership to span all provider settings and deepen our understanding of the ways different sectors ideally work together and collaborate. NESHS members are encouraged to contact non-member colleagues and ask them to join us on October 18th between 4 pm and 6 pm. In addition to hospital-based care management, consider inviting strategy and development folks who work in home care, acute rehab, skilled nursing facilities, physician services, pharma, and diagnostic services.
Fall themed appetizers and refreshments will be served and attendees can register to win one of 3 themed raffle baskets. More details to come about food and prizes…
Although this is a free event, we kindly ask that you register below.
Date: October 18, 2023
Time: 4 – 6 PM
Venue:
Chapel Hill Senior Living
10 Old Diamond Hill Road
Cumberland, RI 02864

NESHS Fall Conference
2023-10-26
Our Fall Conference is being postponed until Spring. Stay tuned for updates as we plan for an exciting event!

Webinar: The Digital Front Door & The Healthcare Consumer
2023-11-16 08:30 - 09:30 (America/Halifax)
Patients are no longer defined by just their clinical records – they represent a complex collection of preferences, needs, demographics and socioeconomic factors. As consumer expectations have grown, the ability to tailor care directly to the “whole” person has emerged as a powerful differentiator for health systems. In this session, we will cover:
–How consumer digital experiences have raised patient expectations;
–How personalized approaches to engagement and care orchestration drive better outcomes and satisfaction;
–What health systems can do now to meet consumers’ changing needs.

Presenters: Leslie Lennergard and Amanda DeMano
Leslie Lennergard is an experienced healthcare professional with over 15 years of industry experience focused on health system transformation, including revenue cycle operations, consumer experience, strategic planning and technology implementation.
Prior to her role at AVIA, Leslie spent time as a Customer Program Executive at Olive AI, where she oversaw the implementation of large-scale automation partnerships. Prior to Olive, Leslie worked across Advocate Health Care, Aurora Health Care and ultimately, the merged entity Advocate Aurora Health. During her tenure, Leslie held a variety of roles across operations, strategy, and consumer experience. Most notably, Leslie led an internal innovation consulting practice focused on enhancing the consumer and patient experience through insights and design thinking, and ultimately, the creation of the organization’s Signature Experience strategy that included both operational and digital transformation roadmaps.
Amanda DeMano is Senior Vice President for Strategic Partnerships at AVIA. She curates partnerships in the healthcare industry to accelerate the pace of digital transformation for health systems and strategic growth for solution companies, venture, and more. With over twenty years of IT experience in service of provider organizations, she offers a breadth of expertise to AVIA’s network members and consulting clients in the application of digital to propel organizational strategy and implementing effective governance and support models for long term success.
Prior to her role at AVIA, Amanda spent twelve years at UChicago Medicine where she was Executive Director of IT Strategic Programs. She also held previous leadership roles with Deloitte Consulting, LLC and other academic and community health provider organizations.
Amanda holds a BS in Health Information Management from Saint Louis University and has completed graduate work in the area of Management Information Systems. She is an active participant in conscious leadership practices and is a founding member of Chicago Women’s Circle.

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Webinar: The New Normal: Best Practices for Integrating Digitally Enabled Care in the Hospital Environment
2023-12-14 08:30 - 09:30 (America/Halifax)
The COVID-19 pandemic saw unprecedented growth in digital health. Virtual care adoption stabilized in 2022, and with this stability, providers have now shifted their focus to embedding telehealth into everyday care through the creation of digitally enabled care models and alignment with broader strategic imperatives. This presentation will focus on (1) best practices for integrating digital care across your organization, including organizational structure & governance; and (2) lessons learned from innovators in digital health programs (e.g., remote patient monitoring, hospital-at-home).

Presenters: Jared Augenstein and Tracy Massel
Jared Augenstein
Jared is a managing director with Manatt Health, in an interdisciplinary policy and business advisory practice of Manatt. He provides strategic business advice, policy design and analysis as well as project management to health care providers, health tech companies, state and local governments, foundations, and other health care organizations. Jared’s primary areas of focus are advising private- and public-sector clients on health technology, telehealth, care model design and transformation, population health, federal and state health policy trends, and provider markets.

Jared has extensive experience in the digital health space, regularly advising health systems, policymakers, innovators and investors on digital health and virtual care strategy, implementation, operations and policy. Jared has published extensively on a range of topics related to digital transformation, telemedicine and health system strategy, including co-authorships with the American Medical Association, the Association of American Medical Colleges, The Commonwealth Fund and others.

Representative engagements include advising many of the nation’s leading health systems on strategic planning and digital transformation, supporting states in designing and implementing telehealth coverage and reimbursement policies, counseling emerging companies on go-to-market and business model strategies, and partnering with foundations and nonprofit organizations to advance their impact.

Tracy Massel
Tracy is a Director at Manatt Health, an interdisciplinary policy and business advisory practice of Manatt. Tracy’s expertise lies in Health Tech strategy and operations including payor and provider contracting, value-based care model design, partnership model development, organizational strategic planning, and digital health business strategy. Previously, Tracy worked at Oscar Health and the Hospital for Special Surgery. Tracy has her MBA from Harvard Business School.

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Webinar fee: $15.00
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Webinar: The Importance of a Solid Reputation Management Strategy
2024-01-18 08:30 - 09:30 (America/Halifax)
In today’s “digital world”, the first opportunity for a hospital or practice to make a first impression is when a potential patient conducts an online search for a provider near them. Why is this first impression important? This is important for a provider because 72% of patients look up their providers online and almost 90% of those patients read online reviews to help determine which provider they will choose. A big percentage of patients make their healthcare decisions after searching online. It is important to have a solid Reputation Management solution in place to ensure you are presenting potential patients with a positive first impression of your healthcare facility.

Presenter: Cory Krueger
Cory Krueger is Vice President of Digital Marketing Solutions at PatientPoint. He has spent 23 years working with various marketing solutions that have been made up of a combination of print, reputation management, websites, SEM, SEO, social and other forms of digital marketing. He has worked extensively with almost any vertical imaginable and is now focusing on the Healthcare Industry. For the past 6 years, he has been working to connect healthcare providers to their patient base within the hospital and/or doctor’s office settings. PatientPoint provides a complete Reputation Management Platform that incorporates listings management, driving positive online reviews and multiple digital marketing solutions to encourage new patient growth.

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Webinar fee: $15.00
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Webinar: Navigating the Data-Driven Healthcare Landscape
2024-02-15 08:30 - 09:30 (America/Halifax)
In today’s healthcare landscape, data is increasingly critical. As we continue moving towards a consumer-driven healthcare marketplace, providers are facing increasing pressure to leverage more data and technology to deliver better care experiences for patients. How can providers navigate the constantly evolving data-driven landscape to deliver early diagnosis, better outcomes, the digital front-door, and improved patient engagement?
In this presentation, we will explore the latest trends and innovations in data-driven healthcare and present a roadmap for providers looking to stay ahead of the curve. We’ll examine the role of AI and machine learning in healthcare delivery and clinical decision-support, and how these technologies are being used to improve patient outcomes and drive down costs. We’ll also delve into the challenges and opportunities presented by the rise of consumer-centric care, including the importance of patient-centered design and how patient insights delivered by AI and advanced analytics allow us to develop more personalized care plans.
We will also cover the importance of building and supporting a culture that values data-driven decision-making while being balanced by pro-active and agile data governance policies that protect sensitive data, improve data quality and accuracy, and ensure data is used ethically and responsibly. Throughout the presentation, we will provide real-world examples of how leading healthcare organizations are leveraging data and technology to deliver better care experiences for patients.

Presenters: Christopher Schultz and Glen Hall
Christopher Schultz, Director of Healthcare Data and Technology Solutions at IQVIA, is a leader and problem solver who combines intellectual curiosity with a passion for delivering solutions, platforms, and strategies for healthcare providers and organizations seeking to use data and insights more effectively. In addition to building and leading enterprise analytics teams, Christopher enjoys working with individuals and organizations who share the mindset of continuous improvement and innovation.
Glen Hall is Director of Business Development for IQVIA’s US Healthcare Solutions Group. Glen works with various healthcare leaders across Strategy & Planning, Service Lines, and Marketing, to utilize Claims Data (Medical, Prescription, and Remittance) for growth and planning. He also supports IQVIA’s Natural Language Processing/LLM models, AI/ML platforms, Omi-Channel Marketing Services, Digital Therapeutic applications, and Data Governance services.
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Webinar: The Evolving Oncology Landscape and Its Impact on Cancer Care
2024-03-21 09:00 - 10:00 (America/Halifax)
Join this deep-dive presentation, hosted by ECG Management Consultants’ Oncology practice, to learn more about oncology market trends that experts are seeing nationwide – pressures that will only grow as the demands for cancer services rise with an aging population. Specialized industry experts will discuss how different organizations have found opportunities for success within this ever-evolving and challenging cancer care landscape. This session offers practical guidance for health system providers and administrators to learn what oncology programs should be thinking about – strategically and operationally – to best position for future success and sustainability.

Presenters: Ian Dumont and Meagan O’Neill
Ian Dumont, Associate Principal, ECG Management Consultants is a healthcare strategist who partners with health system leaders to develop impactful growth strategies by way of enterprise strategic planning, new-venture analysis, new-market entry and go-to-market strategy development, and partnership planning and execution. Ian is viewed by his clients as a go-to leader for engagements where no prior roadmaps exist, often addressing intractable issues and navigating white spaces. He strives to translate conflicting ideas and perspectives about clinical operations and research into a clear path forward, combining quantitative and qualitative analyses with human-centered design to turn stuck problems into sticky results.
Before joining ECG, Ian was an engagement manager at Chartis within its Strategy practice. In this role, he advised AMCs, children’s hospitals, and integrated delivery networks (IDNs) on enterprise and service line strategy development, clinical program development, growth strategies, partnerships, governance redesign, and care model innovation. Most recently, Ian worked with a national IDN to evaluate and prioritize organic, acquisitive, and de novo growth opportunities for three major service lines. He also built three separate forecasting and market analysis tools to identify and size national growth opportunities, the findings from which were synthesized into comprehensive growth plans to drive over $1 billion in growth over five years.
Meagan O’Neill is an Associate Principal at ECG Management Consultants. Blending her policy background and analytical expertise, Meagan helps clients take advantage of opportunities in their markets to improve the delivery of healthcare. Meagan has over 12 years of experience serving as a strategic adviser and consultant for healthcare organizations, which she calls upon to help hospitals and health systems gain a comprehensive understanding of the issues they are encountering and identify actionable and lasting solutions.
At ECG, Meagan assists providers with strategic planning, service line development, organizational restructuring, partnership arrangements, physician alignment transactions, business case feasibility studies, and patient access optimization. Meagan’s detailed understanding of key service lines, such as oncology, combined with her experience leading broader, system-wide strategic initiatives, enables her to approach the complexities of program planning and implementation with a holistic perspective.
Meagan is a leader in the firm’s Oncology Services practice and has led dozens of strategic and operational engagements for cancer centers within both the academic and community settings. Having served as a caregiver for family members with cancer, Meagan is passionate about partnering with her clients to pursue meaningful changes that will advance the delivery of oncology medicine and create a better care experience for this vulnerable patient population. As a result of both her work and personal experiences, Meagan is committed to helping cancer programs navigate the challenges of a rapidly evolving field and determine opportunities that will ultimately lead to more sustainable and successful care models for the communities they serve.
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Webinar: Health Care in the Ballot Box: What’s at Stake?
2024-04-18 08:30 - 09:30 (America/Halifax)
On November 5, 2024, the American public will choose a President, a new Congress, and (indirectly) shape future Federal Courts. The election results in each of these federal branches have potentially profound implications for providers, patients, and public health. This 1-hour session will review the policy differences on the ballot this fall.

Presenter: Sarah Fontenot
Sarah Fontenot is both a nurse (University of Vermont BSN 1978) and lawyer (UCONN Law School, 1990), and earned the designation “Certified Professional Speaker” (CSP®) from the National Speakers Association in 2014.
Last December, and after 26 years, Sarah retired from her position as the Adjunct Health Law Professor for MHA students at Trinity University (San Antonio); before moving to Texas, she taught for two years in the Department of Epidemiology and Public Health at Yale University.
Ms. Fontenot speaks across the country to provider organizations about the law and policy of health care and teaches extensively for the American College of Healthcare Executives [ACHE] (joining their faculty in 2007).
Ms. Fontenot proudly served on the Board of Directors of Peterson Health in Kerrville, Texas (2012 – 2021), the Committee on Governance at the American Hospital Association (2019 – 2022) and is currently the Chair of the Board for the Austin Child Guidance Center.
Although she remains a proud Yankee through and through, Sarah and her husband just marked the end of their 29th year living in Fredericksburg, a small town in Central Texas (population 11,072).
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2024 NESHS SPRING CONFERENCE - Growth in a Constrained Environment: Tough Times and Tight Budgets
2024-05-09 08:15 - 14:30 (America/Halifax) | Verve Hotel, 1360 Worcester Street, Natick, MA, 01760
Register Now

Shrinking budgets, high expenses, and ongoing shortages of skilled staff require cutting costs while growing programs. Strategists are being tapped to create plans that help their organizations contract and grow at the same time. Hear how others have managed this tricky dynamic and created effective cross-functional collaboration for development and execution. Learn what skills are needed for today’s tough financial reality. Whether you are already a successful leader in strategy, finance, operations, or new to your role, there is something for everyone to better navigate these turbulent times.
In-person conference with lots of networking time.

Keynote
David H. Willis, Principal, ECG Management Consultants

Agenda
8:15 AM Registration, Continental Breakfast and Networking
8:50 AM Welcome
9:00 AM Keynote: A New Era for Healthcare: Insights and Opportunities for 2024.
David Willis, Principal, Strategy and Business Advisory, ECG Management Consultants
10:00 AM Networking Break – Visit our Sponsor Tables
10:30 AM Views from a CSO and CFO Vantage Points: Economics of Healthcare Today and Planning in this Environment
Marcia Neiberg, EVP and Chief Strategy Officer, Lifespan
Beth Cadle, Chief Financial Officer and VP Finance, Milford Regional Medical Center
12:00 PM Lunch
1:00 PM Skills Building Session: Improve Your Decision Making Acumen with frameworks and tools
Sara Keen, Senior Director, Partnering Support, Mass General Brigham
2:30 PM Closing Remarks

Location
The Verve Hotel by Hilton
1360 Worcester Street | Natick, MA 01760
Investment
NESHS Members: $175
Non-members: $220
Student-members: $60 (must be a full-time student)

Webinar: Incorporating Equity and Civic Engagement in Strategic Analyses
2024-05-16 08:30 - 09:30 (America/New_York)
Hospitals and health systems, especially not-for-profits, are under increasing scrutiny to demonstrate their effectiveness in serving the needs of their communities. This is especially important for community members who have been historically marginalized and underserved. Today’s health system strategic partners should incorporate robust equity, community stewardship, and low-value care measures into their analytical portfolios. The Massachusetts Health Data Consortium will demonstrate how these additional analyses create a more complete picture of hospital and health system performance and areas for strategic planning.
Presenter: David Delano

David Delano is the Senior Director of Services and Security Officer for MHDC, with over 36 years of experience in health informatics, information technology development, integration and interoperability, systems management, and Executive IT leadership. Before joining MHDC, David served as health-system CIO for Northern Berkshire Healthcare (North Adams Regional Hospital and Affiliates), was a principal consultant for the Massachusetts eHealth Collaborative (MAeHC), and the Executive Director of the New England Healthcare Exchange Network (NEHEN), a self-sustaining, regional health information exchangenetwork transacting primarily administrative data between healthcare payers and providers.
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Webinar fee: $15.00
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Webinar: Strategic Solutions: Master Planning for Healthcare Facilities
2024-06-20 08:30 - 09:30 (America/Halifax)
The master planning process is a critical opportunity to create a clear, actionable “road map” for future facilities investments. A thorough and robust master plan will allow your organization to achieve the following objectives:
* Meet strategic goals related to the needs of your patient population and necessary service lines.
* Promote the highest and best use of all of your building and site resources.
* Accommodate and align new and existing programs for maximum efficiency.
* Preserve flexibility and options for future growth and change.
* Inform and enable you to make prudent short and long-term financial decisions.
* Avoid undesirable “downstream” consequences of program and building investments.
* Contribute to the attraction and retention of physicians and staff.
* Inspire stakeholders to further support your organization and strengthen your brand.
We will guide you through a 7-step master planning process that includes the appropriate level of rigor and creative, innovative thinking to explore all the “what-if” scenarios. During these days of competing needs and limited financial resources, optimizing space utilization is paramount. All too often, healthcare facilities are believed to be undersized, lacking capacity for additional patient volumes. We will demonstrate solutions for process and space optimization utilizing lean process improvements, patient volume data analysis, and simulation modeling to meet your short and long-term strategic goals.
Presenters: Richard Pizzi and Joe Lonergan

Richard Pizzi has focused his 30-year career on healthcare and medical education. Rich has led the programming and design of innovative ambulatory care prototypes for multiple regional health systems. This process has focused on the strategic planning, improving the patient experience, enhanced operational efficiencies, optimizing space utilization, sustainability, and maximizing staff satisfaction.
Joe Lonergan has been working to transform healthcare spaces for the last 15 years. Joe’s career has been dedicated to healthcare architecture working with leading organizations such as Dartmouth Health, BIDMC, and others throughout the northeast. His experience includes Emergency Services, Surgical Services, Cancer Care, Inpatient, Psychiatric Services, and Ambulatory Care. Joe truly appreciates the impact that healthcare design can have in the lives of the patients, family, friends, and caregivers. His design process is a testament to the belief that healing spaces can be both functional and transformative.

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Webinar: The Benefits & Strategy of Trauma-informed Design
2024-09-19 08:30 - 09:30 (America/Halifax)
The built environment has an immensely powerful impact and influence on our emotions and behaviors. This presentation will introduce the audience to the benefits and strategies of Trauma-informed Design (TiD). Through a deep understanding of trauma and its impacts we will explore how design can enhance patient and staff experience while increasing operational efficiency resulting in beneficial financial outcomes. Utilizing case studies and stories of success, we will highlight ways to successfully integrate TiD. Together, we are committed to creating uniquely designed therapeutic environments where all users can experience healing with a sense of safety, hope, dignity, and connection.
Presenters: Janet E. Roche, Christine Coward and Candice Barter
Janet E. Roche, MDS, CAPS, is a leader in designing for health and wellness. She received her master’s in design for Human Health within the Masters of Design Studies program at the Boston Architectural College (BAC). Currently, she teaches Biophilia and Trauma-informed Design at the college. Janet received her B.S. in Social Work from Boston University, and her Certificate of Business and Management from Harvard University Extension School. She is now engaging her love of design, helping others, and business by owning her own company, Janet Roche Designs, LLC. Her company believes that they can find real design solutions to the human condition. In 2019, she launched her own podcast, Inclusive Designers™, and in 2020 founded Trauma-informed Design Society (TiDS) along with Christine Cowart and Davis Harte. Further, in 2023, Janet and Christine started Trauma-informed Design Consultants, LLC. In 2022, TiDS won the Certificate of Research Excellence (CORE) from Environmental Design Research Association (EDRA).
Christine Cowart, MA, CTP, is dually-certified as a trauma professional by Florida State University and the International Association of Trauma Professionals, and is a member of the ACEs Connection’s Speakers and Trainers Bureau. She has built a career in the human services field, with a focus on criminal justice and family services policy. Through this work, she developed an in-depth understanding of trauma, its possible effects, and what can be done to change the story.
Candice Barter, AIA, NCARB, EDAC, has nearly 20 years of health design experience and has led and collaborated on a wide array of complex healthcare projects, including specialized pediatric designs and academic medical centers. Candice excels in planning, programming, and project management, closely collaborating with her clients to achieve the shared goal of providing top-tier patient and staff comfort. Candice implements a human-centric and research-based approach to design.
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