New England Society for Healthcare Strategy (NESHS)

WEBINAR: Optimizing the Strategic Value of Ambulatory Assets
2021-06-17 08:30 - 09:30 (America/Halifax)
Under new leadership, Inova Health System has embarked on a fundamental reorientation of the organization, transforming from a hospital-centric system of five independent hospitals to a service-line and care model-oriented, optimized delivery system. In this session, we will discuss how clarity of Inova’s mission and strategic direction led to a network development framework that significantly redefined the role and constitution of ambulatory care and assets in the System, and how this new direction shaped the decisions made about a recent ambulatory care project.
Presenters: Ann Huston & Tracy Johnson
Ann Huston serves as Senior Strategy Advisor for Inova Health System, working with leadership to set and drive Inova’s strategic direction and transformation.
Ann has over 30 years of health care experience with expertise in strategy development and execution, transformation, strategic transactions, and operating model design. With over 20 years in various consulting roles, including Partner at Ernst and Young and now again as the President of her independent consultancy, Ann has worked with many leading U.S. health systems. Most recently, she served as Chief Strategy Officer for Cleveland Clinic.
Ann holds a Master of Health Science in Health Finance and Management from The Johns Hopkins University.
Tracy K. Johnson, FACHE, is the founder of TKJohnson Consulting and has nearly 30 years of health care consulting experience. Tracy has focused her career on helping academic medical centers, community and specialty hospitals, and physician practices to effectively integrate strategic and clinical business planning into facility planning, resulting in more strategic and cost‐effective facility solutions. Her expertise has enabled hundreds of providers to optimize their capital investments and position their facilities for success in the evolving health care market place.
Tracy has a B.S. and M.B.A. from the Wharton School of Business at the University of Pennsylvania and is a fellow of the American College of Healthcare Executives.
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Spring Conference: Ambulatory Care Strategy REVAMPED
2021-06-03 15:00 - 16:30
REGISTRATION IS CLOSED.
For most health systems, the pandemic uncovered a major overhead cost problem, sending healthcare executives and planners back to their drawing boards to reimagine systems of care that are more value-centric, nimble, and asset-light. Chief among their planning mandates is re-assessing and re-designing ambulatory care networks that meet consumer demands for inclusive, participatory care that is affordable and accessible with more virtual, and home-based care options. We’d all like to learn from those who have tackled this question and begun to move forward with new recalibrated ambulatory plans. NESHS invites you to join us for an insightful seminar doing just that!
Sg2’s thought-leader keynote will open the event with a current macro-view of the ambulatory market and outpatient services, as well as key framework components, planning contingencies, and how to bring all the pieces together. Following the keynote, you’ll be able to engage in a Q&A panel discussion with Sg2 and a diverse group of industry experts who will share their development journeys toward new ambulatory care systems.

Keynote
Mark Larson, Principal, Sg2
Panelists
Karen Gee, COO, OptumCare Network of CT
Hugh Jones, Vice President, Strategy & Managed Care,
Central Maine Healthcare
Joe Kimura, MD, MPH, Chief Medical Officer, Atrius Health
Moderator: Brianna Motley, Principal, Sg2
And our Keynote Mark Larson
(Bios below)
Agenda
3:00 – 3:50 PM Keynote
3:50 – 4:30 PM Panel Discussion with Q&A
This will be a virtual conference via Zoom and registration is required by Thursday 6/3 @ Noon.
Investment
NESHS Members: $30.00
ACHE Members: $30.00
Non-members: $40.00
Students: Free (Must be a full-time student in a healthcare program.)

Hugh Jones, Vice President, Strategy and Managed Care, Central Maine Healthcare
Hugh Jones serves as vice president of Strategy and Managed Care for Central Maine Healthcare. He joined CMH in 2020 and focuses on the organization’s strategic direction, managed care programs, and strengthening relationships with physicians and insurers. Hugh also has executive leadership responsibilities for marketing, communications, provider relations, and philanthropy. He brings over 30 years of healthcare experience to CMH having previously served as senior vice president, chief strategy and development officer for Methodist Le Bonheur Healthcare in Memphis, Tennessee. Prior to that position, Hugh served as senior vice president, strategy and system development at Mount Carmel Health System, a member of Trinity Health, in Columbus, Ohio. He also held corporate strategy and development roles with Trinity Health and Holy Cross Health System as well as planning and finance roles in corporate and operational divisions of Kaiser Permanente.
Hugh earned a bachelor’s degree in political science from Carleton College in Northfield, Minnesota. He also earned a master of business administration from George Mason University in Fairfax, Virginia, and holds a Health Care Management Certificate from Georgetown University in Washington, D.C., and completed the Global Leadership in Healthcare program at the University of Michigan.
Joe Kimura, MD, MPH, Chief Medical Officer, Atrius Health
Joe Kimura, MD, MPH has served as Chief Medical Officer of Atrius Health since January 2016. Atrius Health is a 750 physician independent multispecialty practice based in Boston and a market leader in value based care and population health management. Over the past two decades, Dr. Kimura has helped lead efforts in quality and safety improvement, population health management, clinical informatics and data analytics, and medical education at Atrius Health and Southern California Permanente Medical Group.
Dr. Kimura is board certified in Internal Medicine and Clinical Informatics and an avid national advocate for the practical applications of clinical informatics and healthcare analytics to improve healthcare delivery – especially in the value based ambulatory setting. From 2012-16, he served on several Office of the National Coordinator Workgroups and Committees and was Co-Chair of the Workgroup on Advanced Health Models and Meaningful Use.
Locally, Dr. Kimura is actively involved in the healthcare technology start up community and serves as an executive board member for the Yale University Center for Biomedical Innovation and Technology. In 2012, he was recognized as Top 25 Clinical Informaticists by Modern Healthcare and as a leading CMIO experts by Health Data Management in 2016.
Dr. Kimura serves on the national boards of the Clinical Health Network for Transformation (national network of Planned Parenthood affiliates) and the Council for Accountable Care Practices – an affiliate of the American Medical Group Association foundation.
Dr. Kimura is a graduate of Stanford University, Washington University School of Medicine, and Harvard School of Public Health. After a primary care internal medicine residency at the UCSF, he completed a health services research fellowship in the Department of Ambulatory Care and Prevention at Harvard Medical School. In 2015, he completed the Advanced Management Program at MIT Sloan School of Management with a certificate in Management, Innovation, and Technology. His clinical practice remains at HVMA Kenmore and he is a faculty member in the Department of Population Medicine at Harvard Medical School.
Mark Larson, Principal, Sg2
Mark leads Sg2 research and development and is a thought leader in strategy for emerging consumerism, patient access, innovative care delivery, and cost and margin management models. He works closely with Sg2 and Vizient member organization leadership on ambulatory network development, consumerism and margin optimization strategies across the clinical enterprise. Additionally, he frequently networks with industry leaders; actively interprets industry and consumer trends; and oversees content development for Sg2 and Vizient publications, conference materials, webinars, tools and analytics.
Revered for his thought leadership, Mark collaborates on consulting engagements and frequently presents at Sg2 and Vizient conferences, on-site client meetings, Sg2 and Vizient webinars, and national industry conferences. He also routinely guides executives and strategy leaders in the application of Sg2 Intelligence and Analytics to develop successful strategies. With nearly 25 years of health care finance, operations, strategy and systems experience, Mark has successfully implemented cost-savings programs and advised senior leadership on strategy development efforts at more than 200 major health institutions across the country.
Before joining Sg2, Mark was the director of consulting for Cardinal Health. He led the development of many process improvement projects and innovative, information-based tools, including balanced scorecards to measure financial performance, process improvement, customer satisfaction, and learning and growth initiatives.
Mark also previously held various managerial positions. At Cardinal Health and Baxter, he served as a finance and operations manager, overseeing the national direction, training and communication of processes, measurements and financial modeling in cost management services.
Mark holds an MBA from DePaul University and earned a BA with a double major in business administration and computer science from Coe College.
Brianna Motley, Principal, Sg2
Brianna is responsible for driving thought leadership and content development for Sg2 and Vizient members on topics that span the System of CARE, including ambulatory strategy, service distribution, post-acute care and digital health. She is an experienced strategist; prior to her current role, she served as a lead on Sg2’s consulting team, developing innovative and structured planning approaches for hospitals, health systems and academic medical centers. With over 10 years of experience in the health care industry, Brianna has collaborated with clients to develop numerous strategic plans in the areas of enterprise strategy, facility needs and service line growth.
Along with her experience at Sg2, Brianna served as a system director of strategic planning and led planning efforts across the portfolio of hospitals and services at BJC Healthcare in St Louis. Earlier in her career, she was part of Amgen’s commercial leadership program, working to develop access and reimbursement strategies for a newly FDA-approved osteoporosis medication. She also evaluated social sector programs and initiatives at Chapin Hall at the University of Chicago, focusing on child maltreatment prevention, juvenile justice and education.
Brianna received her MBA with a focus on health enterprise strategy and management, marketing, and organization management from the Kellogg School of Management at Northwestern University. She earned a BA in Latin American studies from the University of Chicago.

WEBINAR: Should I Stay or Should I Let It Go? – Accelerating Physician Practice Partnerships in a Pandemic
2021-05-20 08:30 - 09:30
The Covid-19 pandemic has had a significant impact on the healthcare system in our country and across New England, and especially for physicians in practice. To date, over 28 million COVID-19 cases have been reported in the US with over half a million deaths. New England has seen more than 1.1 million COVID-19 cases and over 28K deaths. Physicians in practice on the front lines have experienced tremendous stress as both practitioners and small business owners. The pandemic has dramatically accelerated concerns about independent medical practice viability.
This presentation will explore the many physician partnership options available pre-COVID to the present. Prior to the pandemic, the healthcare industry had been undergoing dramatic changes which made conditions favorable for physician practices to consolidate. Over the years, physicians increasingly moved away from practicing independently to becoming employed by other organizations such as hospitals, health systems and even insurance companies. Growing numbers of Accountable Care Organizations (ACO’s) and Clinically Integrated Networks (CIN’s) have become vehicles for physicians to partner with these types of organizations and participate in the movement from volume to value-based care. With the acceleration of value-based reimbursement, physician led and built companies backed by private equity investors have allowed physicians new opportunities to remain independent of health system ownership while offering them a chance to participate in innovative models of clinical practice as an alternative to the fee-for-service treadmill.
Presenters: Amanda Hopkins Tirrell, MBA, FACHE & Jennifer Searls, MHA
Amanda Hopkins Tirrell, MBA, FACHE is the president and founder of Hopkins Tirrell & Associates, LLC. She has over 30 years, Amanda Hopkins Tirrell, MBA, FACHE has partnered with physicians in academic medical centers, integrated healthcare delivery systems and medical group practices across the country. An energetic change agent with a reliable track record in transformation, operations management and establishing a culture of patient service excellence, Ms. Hopkins Tirrell is a knowledgeable advisor and mediator in developing collaborative alliances and partnerships with physicians, hospitals and community organizations.
Based in North Augusta, South Carolina, Ms. Hopkins Tirrell is President and Founder of Hopkins Tirrell & Associates, LLC a health care management consulting practice offering strategic and operational management solutions to health systems, academic medical centers and physician practices. Consulting services include clinical strategic planning, patient access redesign, behavioral health solutions, physician engagement and network development. Physician practice advisory services include business growth, revenue cycle management and contracting strategy, as well as individualized leadership development, career planning and compensation strategy.
Ms. Hopkins Tirrell holds an MBA in health care management from the Wharton School and is a Fellow in the American College of Healthcare Executives.
Jennifer Searls, MHA is the Executive Director at Connie, the state of Connecticut’s official health information exchange. She has extensive experience working with health care technology and information systems. Prior to joining Connie, Ms. Searls was the Chief Operating Officer at SOHO Health where she led the effort to scale the former Saint Francis Healthcare Partners to a regional clinically integrated network for the 1,700 providers and five hospitals affiliated with Trinity Health of New England. Ms. Searls built the population health infrastructure as the organization moved to value-based healthcare in its contracts with payer partners. Ms. Searls was previously the Chief Information Officer at ProHealth Physicians where she orchestrated the successful transition of the organization from paper records to an electronic medical record. In 2011, Ms. Searls co-led a multi-disciplinary team who guided the organization and all of its practices to achieve Level 3 recognition as a Patient Centered Medical Home (at the time, the largest single PCMH submission in NCQA history).
Ms. Searls earned her Master of Health Administration at Virginia Commonwealth University and her Bachelor of Arts at the University of Richmond.
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WEBINAR: An Assessment: President Biden at One Hundred Days
2021-04-15 08:30 - 09:30
The Biden/Harris Administration will be 100 days old on April 30th. How has this new team affected the healthcare of our country? Is COVID in check, has the ACA survived the Supreme Court and are more Americans insured? Is the healthcare industry emerging from the pandemic stronger? Is the outlook bright for providers and patients alike? This program will assess promises made and kept and those that fell off the grid. Projections for what to expect from the White House (and Congress) for the remainder of the year will be included. Join us for strategic insights on what to expect from the new Biden administration: challenges & opportunities for health care and health reform in 2021 and beyond.
Presenter: Sarah Fontenot
Sarah Fontenot is both a nurse (University of Vermont BSN 1978) and lawyer (UCONN Law School, 1990), and earned the designation “Certified Professional Speaker” (CSP®) from the National Speakers Association in 2014.
2021 is Sarah’s 25th year as the Adjunct Health Law Professor for MHA students at Trinity University (San Antonio); before moving to Texas, she taught for two years in the Department of Epidemiology and Public Health at Yale University.
Ms. Fontenot speaks across the country to provider organizations about the law and policy of health care. She teaches extensively for the American College of Healthcare Executives [ACHE] (joining their faculty in 2007) and became a speaker for Huron Consulting Services LLC (formerly Studer Group) in 2020.
Ms. Fontenot has proudly served on the Board of Directors of Peterson Health in Kerrville, Texas, since July of 2012. In 2020, she began a three-year term on the Committee on Governance at the American Hospital Association.
MEMBER REGISTRATION

FREE reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
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NONMEMBER REGISTRATION

Webinar fee: $15.00
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2nd "BYOL" Group Networking
2021-04-01 12:00 - 12:45
Virtual Group Networking – You asked for MORE!
Registration is closed. Please join us another time.
Join other NESHS members for a FREE networking luncheon.
We will randomly shuffle you into two virtual breakout rooms with two different themes. AND in each room you will meet some new contacts.
So, plan to ”BYOL” (Bring Your Own Lunch) if you would like! We will plan to wrap up by 12:45 pm to allow attendees to “Zoom” off to any other meetings they may have.
This is what members had to say about our 1st virtual networking in January 2021.
I am impressed that NESHS is going above and beyond to provide opportunities for relationship-building and knowledge-sharing during these challenging times. It’s great to hear what people are experiencing, both personally and professionally, as we all navigate these uncharted waters.
Jeff Steblea, Director of Business Development, Eruptr
So fun to be able to just chat about common challenges and future trends!
Todd Herrmann
Excellent event, time well spent. Great seeing a mix of people I knew and people I would like to know!
Spending my lunch hour informally connecting with my NESHS colleagues was the boost I needed. I look forward to our next virtual networking event!
Susan Fahmy
Taking a few minutes to step away from projects and talk with people who share my strategic perspective gave me an appreciation of how far we have come, and ideas for new directions.
Breakout Room Themes: (15 minutes per session)
Session #1
New Technologies in Healthcare: Have you read about any new exciting healthcare technologies? Is your organization working on or implementing something new? (Examples: AI, wearable devices, telehealth advancements, etc.)
Session #2
Virtual Tips: ​Managers – How have you engaged your staff while working remotely? ​
Employees – As an individual contributor how have you engaged with your colleagues remotely?
Productivity ​- Any tips you are using to keep yourself going?

This is a NESHS Member ONLY event. Registration is required.

WEBINAR: Building Effective Cybersecurity Partnerships So We Can All Sleep at Night
2021-03-18 08:30 - 09:30
Successfully delivering healthcare has never been more dependent on our ability to utilize information technology, data and analytics. New technologies hold great promise in our pursuit of the healthcare triple aim of improving the patient experience (including quality and satisfaction), the health of populations and reducing the per capita cost of care. But they also pose significant challenges and risk – especially when it comes to cybersecurity. There are few easy answers and many competing interests. In this webinar, we will explore how robust collaboration between stakeholders in operations, strategy and IT leads to approaches that promote flexibility in organizational strategy while maintaining security.
Presenters: Dave Levin, MD & Michael D’Arezzo
Dave Levin, MD is a physician, executive and entrepreneur with more than 30 years of experience in healthcare, information technology and innovation. He also has extensive venture advisory experience and works with both investors and portfolio companies. He Levin has broad healthcare experience including leadership roles in enterprise health IT, health plans and hospitals. He currently the Chief Medical & Information Officer for Phlow USA, an innovative pharmaceutical manufacturer focused on ensuring essential medicines are available to all who need them. Previously, he served as Chief Medical Information Officer for the Cleveland Clinic where he was responsible for clinical information systems world-wide.
Dr. Levin is a life-long entrepreneur having founded multiple companies and advised many others. Most recently, Dr. Levin co-founded and served as Chief Medical Officer for Datica (formerly Sansoro Health), a digital health company focused on cloud-based integration and compliance services for healthcare. An active venture-stage investor and advisor, Dave currently serves as Vice Chairman of the Board of Directors of 757 Angels, on the Board of Managers for RiverFlow Growth Fund, the LP Advisory Boards for NaviMed Capital and New Richmond Ventures and as a mentor at 757Accellerate. He also serves on the Board of Directors for multiple non-profit organizations.
Dr. Levin is a nationally recognized speaker and has appeared in diverse forums including academic, industry and consumer media and is the host of “4×4 Health,” a podcast that highlights innovative leaders and ideas in healthcare.
Michael D’Arezzo is the Director of Security Services at CISSP, CISA. Michael is known for his strong track record of operational excellence, innovative problem solving, and regulatory compliance expertise. He brings with him over 20 years of experience of supporting clients and environments from small practices and businesses to large enterprises. At GE, AMF and MICROS/Oracle he had a strong focus on driving standards, consistency, performance, compliance and regulatory affairs.
Today, Michael leads the team of security consultants and supports clients by developing secure operations, policies, and identifying vulnerabilities in configuration in the network and processes, review of daily operations and existing controls to identify potential risk and resolve, mitigate or create compensating controls. Other responsibilities include executing penetration testing, vulnerability scans, perform audits against industry developed or internal controls, and reviewing business processes and creating security improvements for clients and ePlus. Michael is responsible for assisting clients in developing transparent and secure programs for Information Technology and developing Security and Governance, Risk and Compliance programs. His project experience includes:

Security Consulting for HIPAA/HITRUST, DFARS/CMMC, PCI Compliance, CJIS, FERPA, NIST, CISA, CIS Benchmark, and State regulatory frameworks
Development of Third-Party Risk infrastructure for Fortune 10
Creation of operational standards and process improvement consulting
Implement Business Continuity/ Disaster Recovery program for multiple clients
Development of Security Programs including Patch Management and Vulnerability Management in alignment with NIST standards
Managed software programming staff for new software development and professional services
Communicate security risks to client board members and assist in developing remediation strategy

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Reserve your Webinar seat now at:
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NONMEMBER REGISTRATION

Webinar fee: $15.00
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Dividends of Diversity, Equity, and Inclusion: The Moral and Market-Based Strategic Lever
2021-03-04 16:00 - 17:00
REGISTRATION IS CLOSED.
Join us to learn how healthcare organizations are implementing Diversity, Equity, and Inclusion initiatives across their workforces, systems and structures to achieve strategic objectives and improve the health of patients and communities. Not only is it a moral imperative, but according to a 2018 study by McKinsey, “There is a penalty for opting out. Overall, companies in the bottom quartile for both gender and ethnic/cultural diversity were 29% less likely to achieve above-average profitability than were all other companies in our data set.”
Our panel will share how healthcare planners can play a key role in accelerating DE&I initiatives to attract and retain top talent, support the delivery of care to diverse communities, improve financial performance, and encourage greater innovation.
Our Panelists

Frantz Berthaud, Administrative Director, Disease Center Operations of the Lowe Center for Thoracic Oncology and the Center for Cancer Therapeutic Innovation, Dana-Farber Cancer Institute
Arthur Breese, Director of Diversity & Inclusion, Geisinger
N. Simone DuMerville, Diversity, Equity & Inclusion Manager, Community Tracing Collaborative, Partners In Health
Moderator: Murray Aitken, Executive Director, IQVIA Institute of Human Data Science

SPEAKER BIOS
Agenda
4:00 – 4:45 PM Panel Discussion
4:45 – 5:00 PM Q&A
This will be a virtual panel via Zoom.
Investment
NESHS & ACHE Members: $10.00
Non-members: $20.00
Students: Free (Must be a full-time student in a Healthcare Program.)
REGISTRATION IS CLOSED.

WEBINAR: Long Range Strategic Capital Planning in a Post Covid World
2021-02-18 08:30 - 09:30
The pandemic has added even greater uncertainty to long range planning—especially for capital investments. Potential permanent changes in care utilization, the expansion of telehealth, and changes in operations—along with the financial impact of the pandemic on health systems—have resulted in a reluctance to make major investments in facilities by some organizations. At the same time, others are moving ahead with transformational investments. This webinar will review three related topics:

Tools and frameworks for long range strategic planning—even with uncertainty
Examples of changes in operations due to the pandemic, and whether those are expected to change size, scale, and locations of various inpatient and outpatient functions
Most likely “low regret” facility functionality investments for both renovation and new construction

Presenters: Wendy Weitzner & Collin Beers
Wendy Weitzner is a Partner with The Innova Group, a national healthcare planning consultancy. Her 25+ years’ experience both as an administrator and as a consultant allows her to bring a unique and balanced perspective to strategic planning. She is particularly recognized and appreciated for her ability to interface among strategic, capital, clinical, and facilities planning–helping clients turn data into decisions in complex projects. Wendy is widely published and has presented at numerous national and regional conferences. She is a Fellow in the American College of Healthcare Executives and is a recipient of a Distinguished Healthcare Executive and a Service Award. She is also a grateful recipient of the 2020 NESHS Strategist of the Year award.
Collin Beers is Senior Principal and Health Sector Leader at Stantec. During his professional career, Collin has been involved exclusively in the practice of architecture for healthcare related facilities. His broad range of experience includes master planning, functional and space programming, and conceptual design through complete construction documentation. Collin’s dedication to perfecting the physical environments to support the constantly evolving practice of healthcare has made him an expert in the eyes of national healthcare design colleagues and his clients. He recently was a leader in the national effort by the Facilities Guidelines Institute to develop updated post-Covid healthcare design guidance to be distributed and used by architects across the globe.
MEMBER REGISTRATION

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After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
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NONMEMBER REGISTRATION

Webinar fee: $15.00
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WEBINAR: Building a Culture of Diversity, Equity, Inclusion and Antiracism on an Uncertain Foundation in Uncertain Times: Strategies for Learning, Living and Leading
2021-01-21 08:30 - 09:30
This session will introduce attendees to the foundational principles of Diversity, Equity, Inclusion and Antiracism (DEIA) as they relate to the workplace, interpersonal and professional relationships and the impact they have on leading in an uncertain social and public health landscape.
Presenters: Dr. Ricky D. Allen and
Laurie Nsiah-Jefferson, Ph.D., MPH
Dr. Ricky D. Allen is a Professorial Lecturer at George Washington University School of Public Health. He has taught leadership and ethics to executive master’s students and has been teaching in the program since its inception. His course on leadership focuses on “authentic, empathetic and purpose driven leadership”: how leaders can inspire and motivate employee performance by appealing to a shared vision, unity of purpose, authenticity and modeling valued behaviors. Further, his diversity interests focus on examining structural and interpersonal impediments to transforming healthcare organizations into workplaces that proactively establishes itself as a place that places diversity, equity and inclusion as one of its highest priorities.
Dr. Allen is conducting research on workplace bullying, leadership and diversity in healthcare organizations. His doctoral work on workplace bullying examined the dynamics of peers interfering with the success of another peer in the workplace—such as by the withholding of key information, avoiding making important introductions and undermining the peer’s efforts and work. As a practicing professional, he is currently Chief, Administrative Branch, in the Office of Medicare Hearings and Appeals, Arlington Field Office, an Office within the Department of Health and Human Services. He previously worked at the Defense Health Agency in the TRICARE Health Plan (THP) and Market Integration Divisions as a Business Operations Specialist. Prior to joining the Defense Health Agency, Dr. Allen served as Associate Director of Conference Approval and Reporting at the Veterans Health Administration and was also Program Manager for the Navy’s $300 million Wounded Warrior Program. Dr. Allen was a Senior Policy Analyst in the Office of Strategic Medical Plans, Programs and Budget on the staff of the Air Force Surgeon General. While on active duty, he also served on the staff of the Navy Surgeon General as Deputy Director of Internal Communications; Executive Assistant to the Deputy Chief, Bureau of Medicine and Surgery (BUMED) Health Care Operations; and Department Head, Dental Corps Plans and Analysis Branch. Other assignments included Medical Administration Officer and Radiological Health Officer aboard USS JOHN C. STENNIS (CVN 74). Additionally, earlier in his healthcare administration career, Dr. Allen served as Director, Operations Management, and Director of Admissions and Dispositions at Naval Medical Center Portsmouth, Virginia.
Dr. Allen is a Fellow of the American College of Healthcare Executives and holds a Ph.D. in Health Services (Leadership) from Walden University. He also earned a Master of Health Administration (Policy) from the George Washington University, a Master of Divinity from Virginia Union University, and B.S. in Healthcare Management (magna cum laude) from Norfolk State University.
Laurie Nsiah-Jefferson, Ph.D., MPH. MA is currently the Director for the Center for Women in Politics and Public Policy at UMass Boston, and graduate program director for the Gender, Leadership and Public Policy graduate program. She has held faculty and senior scientist positions at the Heller School for Social Policy and Management at Brandeis University, where she was affiliated with the Institute for Child, Youth and Family Policy, the Institute on Assets and Social Policy, and the Sillerman Center for the Advancement of Philanthropy.

In prior academic roles, Nsiah-Jefferson has headed efforts related to diversity, equity, and inclusion at the Heller School, and was the concentration head for women, gender, and sexuality studies for the Master’s in Public Policy Program. Dr. Nsiah-Jefferson has served as affiliate faculty with the Health, Science, Society and Policy Program, Women, Gender, and Sexuality Program, and the African and Afro-American Studies Department at Brandeis University. She is also an affiliate of the Intersectionality Institute for Policy and Research, Simon Fraser University, Vancouver, British Columbia. She also served a recent appointment of Associate Research Professor at the University of North Carolina, College of Health and Human Services.

Nsiah-Jefferson earned a PhD in social policy with a concentration in Health Policy/ Health Services from the Heller School for Social Policy and Management, and a Master’s in Women and Gender Studies from the Graduate School of Arts and Sciences, Brandeis University. She also received a Master’s in Public Health (MPH) degree in Health Services Administration from Yale University School of Medicine, Dept. of Epidemiology and Public Health. In addition, she holds a BA in African and Afro-American studies and politics from Brandeis University.

Dr. Nsiah-Jefferson had previously held positions in the academic and health care arena, in both the public and private sectors, including serving as Director of Health Disparities at Dana Farber Cancer Institute, health policy analyst at the Civil Rights Project at Harvard Law School, research scientist for the New Jersey Department of Health and Senior Services; and senior research associate at Columbia University School of Public Health. All of these positions were inaugural and required leadership, innovation, and strong initiatives to move these organizations forward in addressing issues of diversity, inclusion, cultural competence and health and social equity.

Nsiah-Jefferson’s research interests relate to the simultaneous intersections between aspects of social difference and identity, and forms of systematic oppression, at micro and macro levels, and their impacts on various social outcomes. She is also interested in the relationship between health and wealth inequities and its impact on the well-being of women of color and young children; the role of racial and ethnic discrimination on health status and well-being; inequities in health care quality and services, and more broadly integrated community development and growth, taking into consideration the social determinates of inequity.
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NONMEMBER REGISTRATION

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WEBINAR: Value-Based Care in NC: Stabilizing and Innovating Post COVID-19
2020-12-17 08:30 - 09:30
The healthcare industry has been rocked by COVID-19, creating a unique opportunity to pivot and do more than “wait and see” post-pandemic as systems continue to transition to value based care. The pre-COVID progress that included testing new models, engaging new partners, and transitioning the healthcare delivery system to reward providers based on patient health outcomes must be sustained and accelerated during these challenging times. This session will frame the way in which NC leaders are redefining value based care by stabilizing services, exploiting lessons learned amidst a pandemic, and continuing to innovate to ensure the system of care is viable and successful. Statewide initiatives designed to address population health needs and the unique challenges of rural communities will be examined in light of the changing landscape.
Presenters: Steve Lawler & Sue Collier, MSN, RN, FABC
Stephen Lawler became the president of the North Carolina Healthcare Association in July 2017. He is a veteran health system administrator with experience ranging from one of the smallest hospitals in North Carolina to the largest health system in the State. As president, he oversees NCHA’s work to represent its membership of more than 130 hospitals and health systems providing primary care, inpatient and outpatient care, rehabilitative services, behavioral health care and post-acute care.
Prior to leading NCHA, Mr. Lawler served as senior vice president of regional development of Carolinas HealthCare System from 2014 to 2017. In this role, he provided strategic development, network and alignment opportunities, and operational support to hospitals and healthcare systems throughout North Carolina, South Carolina, and Georgia.
Mr. Lawler served more than 20 years in leadership roles at Vidant Health, including president of Vidant Medical Center, the busiest hospital in the State and the exclusive teaching partner of East Carolina University.
A North Carolina native, he received his bachelor’s degree from The Citadel and an M.B.A. from Georgia Southern University. He served as a medical corps service officer in the U.S. Army before joining Vidant Health. Lawler was appointed to the State Health Coordinating Council in 2014, is on the board of the Pitt County Chamber of Commerce and has served on a variety of local and regional charitable boards throughout his career. He has been an adjunct faculty member at East Carolina University and a guest lecturer at the UNC Gillings School of Global Public Health and the Medical University of South Carolina.
Sue Collier is the Chief Engagement Officer of Patient Centered Innovation, Inc., a servant-leader company that offers professional services designed to promote patient-, family- and community-centered care. Prior to starting this company, Sue was Vice President, Innovation & Clinical Excellence with the North Carolina Healthcare Foundation and North Carolina Healthcare Association. She continues to support the association as they build the infrastructure for the Carolinas Healthcare Innovation Institute.
Sue’s forty years of health care experience includes leadership and service from the bedside to the boardroom in clinical and non-clinical settings, executive teams, health systems and community-based initiatives, provider and patient-led programs, and local, state, and national collaboratives. Sue has held diverse roles such as Vice President, Clinical Quality for the American Hospital Association’s Center for Health Innovation and the Health Research and Educational Trust, corporate executive for strategic planning and marketing in a comprehensive healthcare system in NC, and clinical leader in surgical-trauma ICUs. Sue has substantial experience guiding teams for federally- and privately-funded research projects on topics such as quality improvement, implementation science, health improvement, and patient engagement. Her experience includes leading teams responsible for developing and disseminating services and products such as toolkits, learning action collaboratives, case management resources, leadership development guides, and quality and patient safety improvement strategy. She is nationally recognized as a leader that promotes the inclusion of patients, families, residents, and communities in the planning, implementation, and evaluation of healthcare programs and services.
Sue is a TeamSTEPPS Master Trainer, a life-long learner, and a mentor for new and experienced servant leaders. Her passion for human-centered design is grounded in her commitment to accelerate the adoption of patient- and family-centered partnerships across the entire continuum of care.
MEMBER REGISTRATION

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After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
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NONMEMBER REGISTRATION

Webinar fee: $15.00
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WEBINAR: Re-engaging Patients and Family Members Post COVID
2020-11-19 08:30 - 09:30
COVID-19 and managing the spread of the coronavirus has been truly disruptive to healthcare delivery. Among other changes, patient and family engagement and experience has been largely limited and diminished since the onset of COVID-19. Bringing patients and family members back into hospitals and physician practices as needed post COVID and re-engaging them in their care is a key priority. In this webinar, we will discuss why patient and family engagement and experience is important, barriers to increasing engagement and improving experience and present a model that has proven effective in ambulatory and in-patient settings at increasing patient and family engagement, making operations and processes more patient and family-centered and improving experience for patients, family members and for staff.
Presenter: Gloria Stone Plottel, MS, MBA, CPHQ, CPXP
Gloria Stone Plottel, MS, MBA, CPHQ, CPXP is the Founder and CEO of GSPsquared LLC, a consultancy focused on helping healthcare organizations improve care delivery and manage change. Gloria takes a strategic approach to develop and implement innovative programs to improve performance in communications, patient, family and staff engagement and experience, and operations. Clients include Mass General Brigham (formerly Partners HealthCare), Newton-Wellesley Hospital, Harvard Pilgrim Health Care Institute, Harvard Medical School, HRET and other organizations. Prior to her career in healthcare, she worked for 10 years in communications and marketing with global and regional companies. Gloria previously developed and presented educational materials for the National Association for Healthcare Quality, Institute for Healthcare Improvement, The Beryl Institute, Institute for Patient and Family Centered Care, Atrius Health and other organizations. She has an MBA from NYU Stern School of Business, and degrees from the State University of New York and Boston University. She is a Certified Professional in Healthcare Quality and a Certified Patient Experience Professional.

Reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/6985689256528064002

WEBINAR: Leveraging Digital Health to Keep Patients Engaged in a COVID World
2020-10-15 08:30 - 09:30
The COVID-19 pandemic is being viewed as the single largest disruptor in American healthcare over the past few decades. The pandemic has required health systems to quickly pivot to predominantly digital front door methods of patient and staff engagement while adapting the hospital environment to care for patients infected or showing symptoms of the novel coronavirus.
With the implementation of social distancing measures to slow the spread of the virus, healthcare delivery systems have drastically scaled back services, including postponing clinic visits, procedures and non-urgent surgeries. As the world moves past the first wave of infections and towards possible second and third waves with no near-term vaccines on the horizon, health systems and physician practices globally are working on a way to reassure patients of safety while caring for them.
This presentation will provide insight and guidance on the facilitation of this vision where technologies deemed best in class will be the ones that enable providers to effectively coordinate and deliver better care via a single view of the patient, while also driving personalized, one-to-one patient engagement that fosters trust. The adoption of such solutions is a vital component to ensuring the best health outcomes for our communities and the financial recovery of the healthcare system.
Presenter: Pritam Potnis
Pritam Potnis is the Director of Strategy and Co-Lead for IQVIAs’ Digital Therapeutics Platform – AppScript. In this role, he is responsible for developing and executing global offering strategies across the AppScript platform both externally and within IQVIA networks.
Pritam joined IQVIA from DXC Technologies, a healthcare and life science technology services company where he worked extensively in payer, provider and life science segments. Part of the core team that developed DXC’s open data strategy and digital health platform, Pritam has served in successive product management and strategy roles, including the development and global launch of products and programs like Open Health Connect at New York Presbyterian Hospital, Digital Health – Egypt Ministry of Health, Apollo Hospitals India, Chronic Care Management among several others.
Pritam has a proven track record working with board-level executives and senior managers to provide business vision and strategic direction across the Healthcare and Life Sciences. Pritam has an M.S. in Computer Engineering from the Syracuse University and a B.S. in Engineering from the University of Mumbai.

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Fall Conference - Virtual Health: From Pandemic Scramble to New Strategies
2020-10-08 15:00 - 17:15
REGISTRATION IS CLOSED.
In times of crisis, transformation happens instantaneously. The COVID-19 pandemic forced providers to scramble to find different ways of providing care. Many embraced telehealth, while dealing with the largest economic downturn in decades. In this parapandemic world, healthcare providers continue to evolve their telehealth strategies. Our speakers will describe their lessons learned during the transformation of deploying virtual health to their patients. They will share what worked and what they are doing differently to position their organizations as leaders.
3:00-3:05 PM: Welcome
3:05-4:00 PM: Panel Discussion
The panel will discuss what each speaker’s organization was doing pre-COVID. As they try to emerge post-COVID, what are the lessons learned, what are they tweaking and how will they keep telehealth moving forward.
Our Panelists

Liz Asai, VP of Dermatology, Digital Diagnostics
Patrick Gauthier, Director of Advocates Human Potential (AHP) Healthcare Solutions
Syed Hussain, MD, Senior Vice President and Chief Clinical Executive, Trinity Health of New England
Taylor Webb, Director of Virtual Medicine, CVS Kidney Care
Moderator: Norma Stracener, Founder & Co-Managing Partner, PAC Planning Services, LLC
4:00-4:15 PM: 2020 Strategist of the Year Award
Congratulations to Wendy Weitzner, Partner, The Innova Group
4:15-5:00 PM: Keynote Speaker
Farzad Mostashari, MD, Co-Founder and CEO, Aledade
Building Tomorrow’s Delivery Model in the Midst of Today’s Pandemic

Dr. Mostashari is the former National Coordinator for Health IT at the Department of Health and Human Services.
SPEAKER BIOS
5:00-5:15 PM: NESHS Annual Meeting
This will be a virtual conference via Zoom.
Investment
NESHS Members: $30.00
Non-Members: $40.00
Students: $10.00

WEBINAR: Trends in Academic Healthcare
2020-09-24 08:30 - 09:30
RESCHEDULED TO THURSDAY, SEPTEMBER 24 @ 8:30 AM DUE TO OUR WEBINAR TECHNICIAN KIM, WHO LIVES IN FLORIDA, LOST POWER DUE TO HURRICANE SALLY!
This session will explore trends in academic healthcare, with an emphasis on the alignment of academic and community providers. We will identify factors driving redesign of the clinical enterprise and discuss the range of options for structuring a partnership (supported by case studies from recent initiatives).
Presenter: Karl Banty
Karl Banty is a senior manager in the Academic Healthcare Division of ECG Management Consultants. Having worked closely with some of the nation’s top academic medical centers (AMCs) and children’s hospitals, Karl understands the challenges that leaders of these organizations face at a time of uncertainty and change in the healthcare industry. His expertise in developing clear and actionable business plans, with supporting financial analyses, is valuable to clients as they contemplate enterprise-defining decisions. Karl specializes in optimizing the relationship between teaching hospitals and faculty group practices (FGPs). He authored a study of more than 100 AMCs on this topic, examining the correlation between hospital/FGP integration and performance. Karl has recently assisted clients with a variety of other initiatives, including the development of a new FGP, faculty compensation planning, funds flow redesign, and service line expansion. Karl has recently assisted clients with a variety of other initiatives, including faculty compensation planning and service line expansion. He holds a master of business administration degree, with a concentration in healthcare management, from Boston University and a bachelor of science degree in economics from Northeastern University.

Reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
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Sunset with Strategists – Virtual Networking
2020-07-16 18:00 - 19:00
Join other NESHS members across New England for a Sunset with Strategists, an hour of virtual conversation and networking.
Our host will be Chris Councilor, NESHS Board Member and Vice President of Health System Innovation & Strategy for our yearly Gold Sponsor PatientPoint.
The topic will be COVID-19’s impact on patient engagement focusing on the ambulatory setting. We would love to hear how your organization is reassuring patients the setting is safe and any new and innovative ways you are engaging patients.
This NESHS member ONLY event is complimentary, but registration is required. When registering let us know if you have additional topics or questions that you would like to discuss on the call. Be sure to bring your favorite drink.
REGISTER NOW

Complimentary Virtual Workshop: How to Frame Your #Strategy After COVID-19
2020-06-11 08:30 - 13:00
We invite you to join your colleagues for NESHS’s virtual spring workshop. Our objective for this unique session is to offer our audience a way to connect with their fellow strategists across New England and discuss “How to Frame Your #Strategy After COVID-19.”
As we continue to adapt to the new “normal” in response to the pandemic and think about the future, it is especially important for strategic planners to be thought leaders in their organizations and bring forward suggestions to help refocus and reprioritize strategic initiatives in a particularly uncertain environment. Share your thoughts and brainstorm with other healthcare leaders about timely topics such as:

Balancing pent-up demand, clinician burn-out, and changing patient use patterns and preferences
Responding to ongoing social distancing protocols
Continuing to leverage telehealth in a meaningful way
Restarting paused strategic initiatives in a much more cash-strained environment
Considering long-term financial implications for hospitals and healthcare organizations

The moderated session will be 60 minutes long, and held via Zoom. To begin the conversation we will start as a whole group, then breakout into smaller groups to dig deeper into the prompts, and finish by highlighting the main points from each of the groups.
We will be offering two opportunities to participate in this complimentary virtual workshop: 8:30-9:30 AM ET and 12:00-1:00 PM ET. Choose which session works best for your schedule, as you can only register for one.
Agenda
Welcome (5 minutes)
Polling Questions (5 minutes)
Small Group Discussion (20 minutes)
Large Group Synthesis (25 minutes)
Closing (5 minutes)
This workshop is complimentary, but registration is required. Space is limited for each session so REGISTER NOW.
Registration Workshop Option 1: 8:30-9:30 AM ET
Registration Workshop Option 2: 12:00-1:00 PM ET

POSTPONED: May Webinar
2020-05-21 08:30 - 09:30
Our May 21st webinar has been postponed.

POSTPONED: Spring Conference - On Your Mark, Online, Go: Clinical Program Development Through Telehealth
2020-05-08 08:15 - 14:30 | DoubleTree Hotel by Hilton, 5400 Computer Drive, Westborough, MA, Westborough, MA, United States
NESHS Members and Friends,

On our NESHS Board call today we decided to postpone the Maine Social on April 9th and the NESHS Spring Conference on May 8th as healthcare organizations manage the coronavirus. We will reschedule the Spring Conference for the Fall. If you have already registered for the conference, we will refund your registration fee on the card you used.

We are working on a few ideas such as a virtual roundtable on May 8th and will update you as these ideas evolve.

We have some great NESHS Member webinars coming up:

Webinar: Leveraging Commercial Real Estate to Maximize Profitability and Improve Quality of Care, March 19 @ 8:30 am – 9:30 am
Webinar: Home Health and Hospice within an Integrated Care Network, April 16 @ 8:30 am – 9:30 am
May 21, 2020 and June 18, 2020 webinar details will be posted on the website shortly.

Learn more at: https://www.neshs.org/events/category/webinar/

Regards,
Claudio Capone
NESHS President

Have you ever as as health care program planner or strategic advisor identified a financially feasible program with significant market demand to add to your organization’s portfolio of services? Then you realize that the program is dead on arrival because the clinical staffing to deliver the program is in short supply to scale the program sufficiently to achieve the volume and financial targets that looked so good on the pro forma. The NESHS 2020 Spring Conference is focused on bringing telemedicine and other virtual technology approaches into the planning process to supplement those precious clinical resources, redrawing service areas and reinforcing provider directories.
Speakers
Liz Asai, CEO, 3Derm
Taylor Webb, Director of Virtual Medicine, Kidney Care, CVS Health
Daria Szkwarko, DO, Course Director for the Massachusetts Latent TB infection ECHO course and
Lead of the Brown University Project ECHO hub
Additional speakers to be announced.
Location
DoubleTree by Hilton
5400 Computer Drive | Westborough, MA
Investment
NESHS Members: $130.00
BYHP, NESHSCo, HFMA, ACHE & AAPL Members: $130.00
Non-Members: $180.00
Students: $25.00
Register Now

Webinar: Health System Finance After COVID – Understanding the Growing Financial Crisis Facing US Hospitals and What Leaders Should Be Doing Now To Prepare
2020-04-16 08:30 - 09:30
The impact of the COVID-19 pandemic in the US is unprecedented. While providers and policy leaders are working to care for the immediate surge in demands, the long-term financial impact of the pandemic is growing and may fundamentally change the landscape of health systems in the US. Using data reported by hospitals across the Northeast, ECG has developed a model to analyze the impacts of several major COVID-related challenges on the fiscal sustainability of health systems across NESHS’s membership area to demonstrate the potential ramifications of COVID and to provide insights as to how senior system leaders can begin preparing and responding to the new economic realities that will result from the pandemic.
Presenters: John Budd & Don Briones, MBA

John Budd is an associate principal, Enterprise Transformation at ECG Management Consultants who works at the intersections between acute care, service line, and medical group performance to lead clients in comprehensive network strategy development and performance transformation. He has held a variety of executive and senior leadership roles within integrated health systems and has led major performance improvement initiatives with some of the nation’s preeminent health systems.
At ECG, John has worked with integrated health systems and large physician practices to expand operations and develop new approaches to existing services including developing and operationalizing an integrated health system at the University of Kansas Health System. In addition, John has led some of the nation’s premier academic and community health systems in process transformation initiatives, including front-end process redesign, system throughput initiatives, comprehensive revenue cycle performance improvement, and systems optimization. He has spoken nationally on physician enterprise performance and ambulatory strategy at conferences organized by MGMA, HIMSS, and Healthcare Financial Management Association.
John was among Becker’s Healthcare’s 2019 “Rising Stars: 66 Leaders in Healthcare under 40” and is a fellow of both the American College of Healthcare Executives and the American College of Medical Practice Executives. In addition, he is a Lean Six Sigma Green Belt and is certified in human-centered design.
Don Briones, MBA is a Senior Manager, Health System Finance at ECG Management Consultants. Don’s career roles as a healthcare consultant, senior healthcare finance executive, and hospital leader enable him to bring a unique blend of skills and expertise to his work. He has almost 30 years of experience in working closely with hospitals, health systems, and medical groups on efforts that have involved performance improvement, financial and business planning, and capital asset planning. Clients appreciate Don’s ability to balance finance, strategy, and operations to develop effective, realistic solutions that result in sustainable performance improvements.
Prior to joining ECG, Don held CFO and other finance executive positions for hospitals, health systems, and medical groups. He successfully led these entities by providing due diligence and post-integration support for merger and acquisition transactions, executing organizational restructure and financial performance turnarounds, designing process improvements using Lean Six Sigma and other techniques, and evaluating major capital investments and business plans. Don is a Certified Healthcare Financial Professional (CHFP) from the Healthcare Financial Management Association.

Reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/6866395543449303298

POSTPONED: NESHS Maine Evening Spring Social
2020-04-09 17:00 - 20:00
NESHS Members and Friends,

On our NESHS Board call today we decided to postpone the Maine Social on April 9th and the NESHS Spring Conference on May 8th as healthcare organizations manage the coronavirus. We will reschedule the Spring Conference for the Fall. If you have already registered for the conference, we will refund your registration fee on the card you used.

We are working on a few ideas such as a virtual roundtable on May 8th and will update you as these ideas evolve.

We have some great NESHS Member webinars coming up:

Webinar: Leveraging Commercial Real Estate to Maximize Profitability and Improve Quality of Care, March 19 @ 8:30 am – 9:30 am
Webinar: Home Health and Hospice within an Integrated Care Network, April 16 @ 8:30 am – 9:30 am
May 21, 2020 and June 18, 2020 webinar details will be posted on the website shortly.

Learn more at: https://www.neshs.org/events/category/webinar/

Regards,
Claudio Capone
NESHS President

Join us for our NESHS Maine Evening Spring Social at Nonesuch River Brewing. The event is free for NESHS Members and their invited guests. Registered guests will receive a free drink ticket and appetizers will be served. If you have an interested colleague or connection who would like to join us to learn more about NESHS and membership benefits, please have them register and include your name on the registration form.
Date: Thursday, April 9, 2020
Time: 5:00 – 8:00 PM
Where: Nonesuch River Brewing, 201 Gorham Road, Scarborough, ME
REGISTER NOW

Webinar: Leveraging Commercial Real Estate to Maximize Profitability and Improve Quality of Care
2020-03-19 08:30 - 09:30
As health system’s approach to patient care shifts to incorporate a greater focus on ambulatory care offices, they’re approach to real estate should shift as well. By re-defining a new approach geared specifically towards the deployment of ambulatory care offices, health systems will get to market faster and lower their costs while doing so. This webinar will cover the real estate best practices that health systems can leverage to create broader networks that reach more patients, improve quality of care and maximize profitability.
Presenter: Stefan Zelich
Stefan Zelich is a Real Estate Broker for CARR Healthcare Realty in Boston. Carr Healthcare Realty is the nation’s leading provider of commercial real estate services for healthcare tenants and buyers. Every year, thousands of clients from independent private practices to large ACOs trust CARR to help them lower their real estate costs and achieve the most favorable terms on all their real estate transactions.

Reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/364921715758560770

Webinar: Don’t You Forget About Me: Understanding the Role of Gen X
2020-02-20 08:30 - 09:30
Strategic conversations about the future of healthcare focus on the immediate impacts of Baby Boomers and the future desires of Millennials. Something important is missing: 65 million people in this country who were born between 1965 and 1980. Often underestimated and ignored, Generation X represents a significant force in healthcare. Gen X is currently assuming leadership roles, aging into healthcare as patients, coordinating care for their parents and helping their own children navigate care. Learn more about what makes Gen X tick, how to engage them as employees and how to best target them for marketing and communication efforts.
Presenter: Dean Browell, PhD
Dean Browell is a Principal at the research firm Feedback and has a PhD specializing in generational differences and in applying ethnography in a digital space. He is currently on the SHSMD board as well as the board for University of Richmond’s Institute on Philanthropy.

Reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/6640482186278237442

Webinar: State of the Union - Landscape Scan of the Latest Trends in Health Care
2020-01-16 08:30 - 09:30
In the run up to the 2020 elections, health care leaders across the country find themselves grappling with myriad forces — including surging public and political support for Medicare for All, growing receptivity to governmental spending controls, and increasing competition in the physician market — that threaten to upend traditional industry dynamics.
The Health Care Advisory Board’s annual “State of the Union” will provide an objective analysis of the biggest trends and market forces impacting hospital and health system strategy. This year’s presentation will explore the implications of potentially major market shifts as policymakers and private-sector players demonstrate increasing receptivity to disruptive solutions aimed at tackling the industry’s affordability crisis — including growing support for government intervention. It will begin by examining how the rise in public discontentment with health care’s unsustainable cost trajectory is catalyzing calls for top down reforms aimed at controlling spending. The presentation will then outline the strategies that purchasers — state governments, employers and health plans — are deploying to refine market-based reforms, including increasing calls for transparency to facilitate consumer shopping. On the delivery system side, it will cover ways in which public and private players are leaning on physicians to rein in spending, facilitating new opportunities for physician independence as well-capitalized third parties target physician discontentment with health system employment and offer a new path to autonomy. Finally, the presentation will explore the potential role that technological innovation may play in meeting the industry’s affordability mandate.
The presentation will conclude by sharing the Health Care Advisory Board’s latest guidance on how hospital and health system leaders should proceed, pinpointing no-regrets priorities that position providers for long-term success amid a radically restructuring market.
Presenter: Emily Connelly

Emily Connelly is a senior consultant with the Health Care Advisory Board research team. Her primary focus is on sustainable strategies for margin management and cost control. Emily previously led research with the Medical Group Strategy Council, where she examined ambulatory practice efficiency, including the impact of electronic health records on clinician workflows. Prior to joining the Advisory Board, Emily worked as a researcher at a non-profit organization specializing in federal management. Emily graduated from the University of North Carolina at Wilmington with degrees in political science and philosophy. She also holds a Master of Public Administration from George Mason University.

Reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/2935303923565747201

Webinar: International Collaborations as Part of AMC Strategy
2019-12-12 08:30 - 09:30
Maintaining healthy operational revenue and margins in hospitals has become increasingly challenging; hence, most Academic Medical Centers (AMCS) are developing new revenue streams to supplement their traditional sources. Developing international programs and advisory services can be one of the ways AMCs can generate alternative revenue while extending their education, training and research missions.
Using cancer care as a case study, we will explore strategies around collaborating with the right international partners, ways that international collaborations create new relationships, strengthen existing ones and allows for sustainability in an ever-competitive environment. Some institutions have chosen to open facilities overseas, but there are other ways to extend the brand of an AMC through advisory services without significant capital investment and the associated risk.
Presenters: Evelyn Abayaah, MS, HMP & Mara Bloom, JD, MS
Evelyn Abayaah is the Program Director, International Programs and Advisory Services at Massachusetts General Hospital (MGH) Cancer Center, with oversight of MGH CC international programs and Advisory Services. Her previous roles have included Performance Improvement in the Center for Quality and Safety and Operational Efficiency projects in the operating room. Evelyn earned her Master’s of Science in Health Management and Policy, Bachelors of Science in Health Education at the University of Massachusetts, Lowell and a Bachelors of Arts in Journalism from the Ghana Institute of Journalism. Evelyn is past Chair of The Association of Multicultural Members of Partners.
Mara Bloom has served as Executive Director for the Massachusetts General Hospital (MGH) Cancer Center since 2009. She has oversight for the Cancer Center’s program development, clinical operations, clinical trials, and research programs, strategic planning, marketing and communications, and network and international development. Previously, Mara held several positions at New York-Presbyterian Hospital including, Director of the Oncology Service Line, Director of Operational Planning, and Director of Performance Improvement. She also worked at the New York City Health and Hospitals Corporation. Mara has a J.D. from the University Of Miami School Of Law and an MS in Management from the New York University Wagner School of Public Service. She currently serves as a Board Member for the National Comprehensive Cancer Network.

Reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/11285785048998147

Webinar: Aligning Research to Your Organizational Strategy
2019-11-14 08:30 - 09:30
Health systems today have moved to innovate their clinical strategy amidst market pressures, reform uncertainties and a push to a value-based care environment. However, the critical element of aligning their research strategy to the clinical enterprise often falls short. During this webinar, the speaker will discuss 1) what it means to do research at a health system; 2) how having an effective research strategy plays an important role in a health system’s sustainability and differentiation; and 3) managing an efficient research enterprise.
Presenter: Keith Graff
Keith Graff, a principal at ECG Management Consultant is a recognized industry expert who supports academic health centers and institutions of higher education by developing complex but actionable solutions to stay ahead of the changing industry environment. As a leader of ECG’s Academic Healthcare Division, Keith partners with leading research organizations as they embark on transformational initiatives, from identifying their strategy to operationalizing their solutions. Having served academic organizations for more than 20 years, he has a comprehensive understanding of the challenges faced by AMCs as they navigate the transition to lower-cost structures across the tripartite mission.
Working with top AMCs and research organizations, Keith has led full-scale transformation initiatives of multiple domestic and international organizations, focusing on administrative improvement, strategic development, mission alignment, acquisition strategy, systems improvement, and cost takeout. He has also conducted due diligence and performed integration management for multiple AMC mergers and enhanced multiple research operations and administrative functions within universities and health systems.

Reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/8718275484452887809

Fall Conference - Breaking Our Own Rules: Provider-initiated Disruption
2019-10-18 08:15 - 15:30
ONLINE REGISTRATION IS CLOSED. YOU MAY REGISTER AT THE DOOR AND PAY WITH CASH OR CHECK ONLY.
Healthcare strategists are well aware of the pressures facing their organizations from new entrants into the market. Despite the innovation organizations have undertaken, there continues to be increased pressure on hospitals, providers and health systems to keep up with the pace of these changes. In the face of these external disrupters, it is a continuous challenge to find creative ways to remain relevant in the market.
At this year’s NESHS Fall Conference, we will explore examples of how hospitals, physician organizations, and health systems are innovating through provider-initiated disruption. The conference will include national and local speakers as well as a reactor panel of experts. There will be plenty of opportunity to interact with the group and hear how you can use internal disruption to positively impact the strategic direction of your organization.
8:15 AM Registration, Continental Breakfast and Networking
8:45 AM Welcome & President’s Annual Report
9:00 AM KEYNOTE: Faith, Foresight and Flexibility: Creating a New Model for Health
Sunita Mishra, MD, MBA, Chief Executive Express Care, Ambulatory Care Network, PSJH
10:00 AM Networking Break – Visit our Sponsor Tables
10:30 AM Healthcare Transformation: Disrupt or be Disrupted
Paul Martino, Co-founder and Chief Growth Officer, VillageMD
11:15 AM Panel Discussion: Stories from the Rule-Breakers
During this one-hour moderated panel discussion, the audience will hear thoughts from a panel of experts who will share their reactions to the morning speakers as well as ideas about how their organizations are putting provider-initiated disruption into action. The panel will include prepared remarks as well as plenty of time for audience Q&A.
Sunita Mishra, MD
Paul Martino
Carla Small, Executive Director, Innovation & Operational Effectiveness, Boston Children’s Hospital
Victoria Vacaro, Project Manager, Healthcare Transformation Lab, Massachusetts General Hospital
Moderator: Sarah Wirth, Senior Manager, ECG Management Consultants
SPEAKER BIOS
12:15 PM Lunch & Strategist of the Year Award
1:15 PM Making It Easy: A Practical Guide to Transforming the Patient Experience
Sarah Wirth, Senior Manager, ECG Management Consultants
2:00 PM Closing Remarks
2:10 PM Cocktails, Appetizers and Networking
*One complimentary drink per attendee.
Location
Sheraton Framingham Hotel
1657 Worcester Road | Framingham, MA
Investment
NESHS Members: $130.00
BYHP, NESHSCo, HFMA, ACHE & AAPL Members: $130.00
Non-Members: $180.00
Students: $25.00

Webinar: Wellforce Care Plan Medicaid Accountable Care Organization
2019-10-17 08:30 - 09:30
On March 1, 2018, the Massachusetts Executive Office of Health and Human Services launched a massive redesign to the Massachusetts Medicaid program, converting nearly 1.2 million members to an Accountable Care Organization. The Wellforce Care Plan is a Medicaid Accountable Care Organization in Partnership with Fallon Health, a managed care organization in Massachusetts.
Presenters: Kathleen Garland & Wendy Mitchell, MD
Kathleen Garland is the Executive Director, Wellforce Care Plan
Wendy Mitchell, MD is the Medical Director, Lowell General Physician Hospital Organization and Wellforce Care Plan

Reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/5204190142593224963

Webinar: Innovative Provider Collaboration Strategies at CVS Health and Our Vision for a Better Health Care System
2019-09-19 08:30 - 09:30
There are key dynamics shaping the health care industry including a new inflection point to address the rising cost of care, the proliferation of consumerism and an unprecedented acceleration of medical innovation. At CVS Health, our strategic imperatives that will guide our approach to transforming the health care system are to be local, make it simple and improve health. Our goal is to support better engagement through a combination of both the human touch and through a digitally connected experience throughout the entire health care system. Enhancing the ways we engage providers is essential to enhancing the ways we engage patients. As such, this session will focus on a variety of physician collaboration and engagement strategies CVS Health is employing that are transforming our ability to make care local, make it simple and improve health.
Presenters: Kim Henderson, MD, JD & Jeff Garbe, R.Ph
Dr. Kimberly Henderson the Senior Medical Director of Health System Alliances division of CVS Health is a health care executive with over ten years of experience in the retail health care space. She leads a team of pharmacy directors who collaborate with affiliate partners to implement CVS Health solutions to support their population health goals including medication adherence and opioid stewardship.
In addition, Dr. Henderson is the regional medical director for Minute Clinic retail health clinics which provide walk-in medical care in over 1,100 clinics across the country. She collaborates with nurse practitioners working in the clinics and co-chairs the Minute Clinic Antimicrobial Stewardship Committee.
Dr. Henderson is a practicing emergency medicine physician with hospital privileges at Mount Sinai Medical Center located in Manhattan, NY.
Dr. Henderson graduated from Georgetown University School of Medicine and completed her internship in internal medicine and residency in emergency medicine at George Washington University in Washington, DC.
Dr. Henderson earned her Juris Doctorate from the Georgetown University Law Center in Washington, DC.
Jeff Garbe, R.Ph is a licensed pharmacist and serves as Senior Director of Health System Alliances with CVS Health. His responsibilities involve collaborating together with physicians and health care executives improving medication adherence and health outcomes in support of health systems’ clinical strategies and population health goals. He joined CVS Health in 1998 and has held a variety of leadership positions in the areas of clinical consulting, physician strategy, clinical marketing, sales operations and corporate social responsibility and philanthropy.
Jeff graduated from The Ohio State University College of Pharmacy in 1988 and has practiced in various disciplines of the profession including retail pharmacy, hospital, institutional pharmacy and prescription benefit management.

Reservations are limited to NESHS members only.
After registering, you will receive a confirmation e-mail from GoToWebinar containing information about joining the Webinar.
Reserve your Webinar seat now at:
https://register.gotowebinar.com/register/6633184723282118657

NESHS Boston Fall Social
2019-09-11 18:30 - 20:30
Join us for our NESHS Boston Fall Social at The Kinsale. The event is free for NESHS Members and their invited guests. Registered guests will receive a drink ticket and appetizers will be served. If you have an interested colleague or connection who would like to join us to learn more about NESHS and membership benefits, please have them register and include your name on the registration form.
Date: Wednesday, September 11, 2019
Time: 6:30 – 8:30 PM
Where: The Kinsale Irish Pub & Restaurant, 2 Center Plaza, Boston, MA 02108

CANCELLED: Sunrise with Strategists
2019-07-26 07:30 - 09:15
This event has been cancelled.
Join us for a continental breakfast and learn how to brand yourself:

Do’s and don’ts of LinkedIn
How to make yourself be found and sought after by recruiters
How to use LinkedIn to proactively advance your career and your presence
How to use LinkedIn to network and find opportunities
Common mistakes and how to avoid negative online presence
Building a quality resume
Online resume (LinkedIn)
Paper resume
Common mistakes
Examples of before and after-transforming a resume

Speaker
Jill Huggett, a certified professional career coach and certified professional resume writer, is the founder and CEO of Bridgepath Career Advisors, LLC – a full service, global executive career management firm – where she and her team of esteemed coaches have guided hundreds of professionals to attain their career aspirations. Jill also serves as a career coach with the Harvard Business School for their global network of alumni and current MBA students.
Jill Huggett Bio
Agenda
7:30 – 8:00 AM Registration, Continental breakfast & Networking
8:00 – 9:00 AM Presentation
9:00 – 9:15 AM Networking
Location
Emerson Health & Wellness Center (This is not on the hospital campus.)
310 Baker Avenue Suite 165
Concord, MA
Investment
NESHS Members: $25
Non-Members: $35
Students: $25 (Must be a full-time student.)
