WEBINAR: Re-engaging Patients and Family Members Post COVID

COVID-19 and managing the spread of the coronavirus has been truly disruptive to healthcare delivery. Among other changes, patient and family engagement and experience has been largely limited and diminished since the onset of COVID-19. Bringing patients and family members back into hospitals and physician practices as needed post COVID and re-engaging them in their care is a key priority. In this webinar, we will discuss why patient and family engagement and experience is important, barriers to increasing engagement and improving experience and present a model that has proven effective in ambulatory and in-patient settings at increasing patient and family engagement, making operations and processes more patient and family-centered and improving experience for patients, family members and for staff.

Presenter: Gloria Stone Plottel, MS, MBA, CPHQ, CPXP

Gloria Stone Plottel, MS, MBA, CPHQ, CPXP is the Founder and CEO of GSPsquared LLC, a consultancy focused on helping healthcare organizations improve care delivery and manage change. Gloria takes a strategic approach to develop and implement innovative programs to improve performance in communications, patient, family and staff engagement and experience, and operations. Clients include Mass General Brigham (formerly Partners HealthCare), Newton-Wellesley Hospital, Harvard Pilgrim Health Care Institute, Harvard Medical School, HRET and other organizations. Prior to her career in healthcare, she worked for 10 years in communications and marketing with global and regional companies. Gloria previously developed and presented educational materials for the National Association for Healthcare Quality, Institute for Healthcare Improvement, The Beryl Institute, Institute for Patient and Family Centered Care, Atrius Health and other organizations. She has an MBA from NYU Stern School of Business, and degrees from the State University of New York and Boston University. She is a Certified Professional in Healthcare Quality and a Certified Patient Experience Professional.

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